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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I set up a password on my desktop computer to protect it

Customer Question

I set up a password ***** my desktop computer to protect it while i was travelling. Now i cannot remember the password. When i hit reset they say i need an external stick which i don't have. is there another way to reset? I have other devises on Ms365 online So can you send a reset code to my email?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Windows 7. I think my computer is an LG
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 month ago.

Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.

Did you use a microsoft account and password ***** lock the computer or a local account on the computer?

Customer: replied 1 month ago.
I used the feature that was on my computer. I assume that was on Windows 7
Expert:  Randy Computer Tech replied 1 month ago.

okay, does it give you any other options on the lock screen when you enter the wrong password?

Customer: replied 1 month ago.
How can you securely connect to it when i cannot even get in?
Expert:  Randy Computer Tech replied 1 month ago.

Those are automated optional additional services in case you need them or have access to your computer.

Expert:  Randy Computer Tech replied 1 month ago.

Does it give you any other options on the lock screen when you enter the wrong password?

Customer: replied 1 month ago.
no.
Expert:  arsufi2002 replied 1 month ago.

Hi,

I am Fiyaz, one of the expert in computer category. I would like to assist you with your issue and would be your next active expert

Expert:  arsufi2002 replied 1 month ago.

By the way, do you any of these...

1: Second computer (It should have a burner to burn password ***** disc)

2: Windows 7 Installation disc

Expert:  arsufi2002 replied 1 month ago.

Ping me when you are back

Thanks