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Hi ,My name is***** am sorry to hear that you are having this issue.I will be glad to assist you with this.
Did you use a microsoft account and password ***** lock the computer or a local account on the computer?
okay, does it give you any other options on the lock screen when you enter the wrong password?
Those are automated optional additional services in case you need them or have access to your computer.
Does it give you any other options on the lock screen when you enter the wrong password?
I am Fiyaz, one of the expert in computer category. I would like to assist you with your issue and would be your next active expert
By the way, do you any of these...
1: Second computer (It should have a burner to burn password ***** disc)
2: Windows 7 Installation disc
Ping me when you are back