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I set up a password on my desktop computer to protect it…

Customer Question
I set up a...

I set up a password ***** my desktop computer to protect it while i was travelling. Now i cannot remember the password. When i hit reset they say i need an external stick which i don't have. is there another way to reset? I have other devises on Ms365 online So can you send a reset code to my email?

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Windows 7. I think my computer is an LG

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/11/2017
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 11 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,539
Experience: Computer Technician
Verified

Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.

Did you use a microsoft account and password ***** lock the computer or a local account on the computer?

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Customer reply replied 11 months ago
I used the feature that was on my computer. I assume that was on Windows 7
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 11 months ago

okay, does it give you any other options on the lock screen when you enter the wrong password?

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Customer reply replied 11 months ago
How can you securely connect to it when i cannot even get in?
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 11 months ago

Those are automated optional additional services in case you need them or have access to your computer.

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Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 11 months ago

Does it give you any other options on the lock screen when you enter the wrong password?

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Customer reply replied 11 months ago
no.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,833
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

I am Fiyaz, one of the expert in computer category. I would like to assist you with your issue and would be your next active expert

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

By the way, do you any of these...

1: Second computer (It should have a burner to burn password ***** disc)

2: Windows 7 Installation disc

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

Ping me when you are back

Thanks

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