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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot get in my computer. When I turn it on it ask for a

Customer Question

I cannot get in my computer. When I turn it on it ask for a password. I have never had to use a password ***** I had tried several weeks ago to do a face or fingerprint recognition but it said it did not go through.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Windows 7
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Computer
Expert:  Dustin replied 1 month ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 month ago.

Whats the name brand and model of your computer?

ALso, do you have access to a second computer with a cd drive or a spare usb drive?

Expert:  Dustin replied 1 month ago.

Hello again, I never heard back from you..
Ir you still need help, reply and we can continue working on this issue. If you no longer need help, still send a reply so that I can send you the refund link.

Thank you,

Dustin S