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Hi,I'm sorry about the issue. Please do not try to install drivers; it is a fake message.
When was the last time your Word program was working fine?Please reply at the box below. Thank you,
Thank you. Is Excel program currently working or not?
Please reply at the box below. Thank you,
It looks like you are not there. We can schedule another time.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
I think Best Buy would charge you a lot more. Please let me know whenever you'd like me to fix your computer; we guarantee our service. Thank you.
Great. Was it a lot? I could have fixed the issue faster for you as you wouldn't have to take your time driving to Best Buy, but I'm glad you got it working now. Do you need help with any other computer question / issue today?Please reply at the box below. Thank you for the update.