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Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2843
Experience:  IT Manager at Wood Group PSN
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Have a MacBook Pro and it will not turn on I have replaced

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Hi have a MacBook Pro and it will not turn on I have replaced the battery and the cord and it say on the shelf for a few years

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 1 month ago.
Well I got it from a friend and it sat for 5 years on the shelf
Customer: replied 1 month ago.
I got a new battery and a new cord

Can I call you?

Customer: replied 1 month ago.
Sure
Customer: replied 1 month ago.
Are you going to call me

Is tomorrow OK?

Customer: replied 1 month ago.
Ok great are you available after 3.30

Yes give me a message on here first

Customer: replied 1 month ago.
Ok I will
Customer: replied 1 month ago.
If I forgot can you

Yes of course!

Customer: replied 1 month ago.
Hi can we reschedule for another day

Yes just message me back on here at a later date.

Regards

Kris

Customer: replied 1 month ago.
Ok great

Thanks!

Customer: replied 1 month ago.
Hi kris are you available to give me a call

What does it say on your screen?

Customer: replied 1 month ago.
I do not get what you mean

What does it say on the screen of it? Thanks Kris

Customer: replied 1 month ago.
On the computer you mean

Yes

Customer: replied 1 month ago.
It is not turning on

No power or LED lights at all?

Customer: replied 1 month ago.
No just fan
Customer: replied 1 month ago.
Running
Customer: replied 1 month ago.
Do you want to give me a call like you said a few days ago

I can but it's extra and I think it would be a waste of money for you personally.

It's up to you though

Customer: replied 1 month ago.
You can call me I will pay to see if I can get the computer working
Customer: replied 1 month ago.
Hi kris I opened another case you can call me

Okay just reply here

Customer: replied 1 month ago.
What do you think is wrong with my computer

Its a hardware error for sure.

Can you give me the serial number? If you hoot it up to another screen does it work or?

Customer: replied 1 month ago.
No it does not
Customer: replied 1 month ago.
I will be opening Another chat with you so you can wall me please

Wall?

Customer: replied 1 month ago.
I mean call so sorry

I really dont think here is any point, the graphics card has failed you need parts from Apple.

Customer: replied 1 month ago.
How much will that cost

You need to give me the serial please?

Customer: replied 1 month ago.
Hi here is the serial number

When was it purchased?

Customer: replied 1 month ago.
Got from a friend I think in 2010

Live call should be on your screen

Customer: replied 1 month ago.
Ok great can we do it tomorrow

OK no problem

Customer: replied 1 month ago.
Hi kris sorry for the late reply I got a new computer but I have a cd I think in the computer how do I get it out

Get what out the disk?

Customer: replied 1 month ago.
Cd
Customer: replied 1 month ago.
DVD

There is an eject hole on the dvd you can push a pin in and it will eject it..

Customer: replied 1 month ago.
Ok great

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

Kris R and 3 other Computer Specialists are ready to help you
Customer: replied 1 month ago.
Thank you so much for your help I was not able to fix the issue but I did end up buying a new computerThank you
RYAN