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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer was hacked from Russia spoke to tech the other

Customer Question

My computer was hacked from Russia spoke to tech the other day and if I paid $399 I would be able to get in to my emails have sent you mo phone no but cant get code from you please help me if you can
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP 24" touch windows 10
JA: Have you installed any updates recently?
Customer: only one from windows 10 computer only 3 months old
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no just need to get into emails as forgot password ***** don't ask for money do they
Submitted: 1 month ago.
Category: Computer
Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 1 month ago.
for a week as cant get code sent to mobile I cant under stand as was asked for $399 0n card but where Asian so didn't give card no and have not been able to get into emails
Customer: replied 1 month ago.
OK
Expert:  Kris R replied 1 month ago.

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-#### renter the details or contact the CC/Bank to remove the block
Regards
Kris

Customer: replied 1 month ago.
how long will it take for answer from Byron please
Expert:  Kris R replied 1 month ago.

i see you have requested remote assistance but this failed to go through.

Customer: replied 1 month ago.
I have to go to get wife will call after send me an email to***@******.*** please sorry for this trouble
Regards
Warren Matthews
Thank you
Expert:  Kris R replied 1 month ago.

Let me know when you get back.