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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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On my computer Microsoft has blocked me. I'm on another

Customer Question

On my computer Microsoft has blocked me. I'm on another computer. My computer is on but, with a blank screen.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: i have an asus
JA: Have you installed any updates recently?
Customer: i haven't but, the computer does it on it's own
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: The computer I'm on right now is not the one I'm having an issue with. This happened earlier this afternoon and I made the mistake of turning it off because I was going to lay down for a rest and was going to come back to it later
Submitted: 1 month ago.
Category: Computer
Expert:  PC_Wizzard replied 1 month ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

If you press any key or move the mouse what do you see on the screen exactly?

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