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I'm Kumar and I'll try my best to assist you today.
Can you please let me know if you can choose Manual Print Head Alignment instead of Auto ?
Can you please do that?
Manual Print Head Alignment is interactive with the printer so we will be able to understand the issue.
Okay. Did we try to replace ink cartridges recently?
Can you please remove all of them and reinstall them back one by one, gently.
Where did the paper jam happen?
No, we need to clean the excess paper that is left inside
So, you pulled the paper and some part of the paper was left inside?
If yes, can you please let me know which side the paper was Jammed?
Okay we need to do two things.
1) On the printer tool box, please perform a Print Head cleaning.
The problem is Print Head repair is expensive. The printer you are using is 8 Years OLD. Its already completed the 3 years of Warranty. Instead of repairing the print head which might have gone faulty we can get a brand new printer.
The only thing we can try is to check for any paper that's still stuck in the left side of the printer. You can use compressed air to remove the excess paper.