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Second opinion] e-mail is not working.last week had a new…

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Second opinion] e-mail is...

Second opinion] e-mail is not working.last week had a new hard drive installed. last friday brought laptop home and tried e-mail a pop up stated there was an invalid use of e-mail. tried entering e-mail address and password ***** were not excepted.

Technician's Assistant: How much experience do you have with this particular machine?

Not much---i have a p.c.

Technician's Assistant: Have you installed any updates recently?

Not to my knowledge but my wife uses this computer

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No just want to be able to send and receive mail..I would think that replacing hard drive caused the problem,or tech at repair shop had something to with problem

Submitted: 11 months ago.Category: Computer
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Answered in 1 hour by:
9/10/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 11 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,460
Experience: Over 10 years of professional experience.
Verified

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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