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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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E-mail is not working.last week had a new hard drive

Customer Question

e-mail is not working.last week had a new hard drive installed. last friday brought laptop home and tried e-mail a pop up stated there was an invalid use of e-mail. tried entering e-mail address and password ***** were not excepted.
JA: How much experience do you have with this particular machine?
Customer: not much---i have a p.c.
JA: Have you installed any updates recently?
Customer: not to my knowledge but my wife uses this computer
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no just want to be able to send and receive mail..I would think that replacing hard drive caused the problem,or tech at repair shop had something to with problem
Submitted: 1 month ago.
Category: Computer
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?