Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I keep getting a drop down screen about my password. I think…

Customer Question
I keep getting a drop...
I keep getting a drop down screen about my password.
I think it needs to be corrected.
Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/10/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,016
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Computer Question
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

What are you trying to recover? An email? A site password? etc?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Dell laptop won't open completely. Icons on home page are.
Dell laptop won't open completely. Icons on home page are white. Microsoft 10 is non-existent. No Chrome, no Internet connection even though it says *conected* in bottom right tray. Help! Do I need a … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Bought new Lenovo computer. Activated the windows 10 put in
activated the windows 10 put in a password... Only to forget it the next day … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I do not remember my wifi password, My iPad is connected but
My iPad is connected but not my iPhone. It is asking for my wifi password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
Microsoft user name is suddenly showing up different but
Microsoft user name is ***** ***** up different but just 1 letter off. As a result I am locked out of my computer. My password ***** not wok with this changed user name. I did not make this change. I … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Tablet Nexus Asus ser#CBOKBC559259. Slow city. Nexus 7
tablet Nexus Asus ser#CBOKBC559259. Slow city JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running? Customer: Nexus 7 Tablet JA: Have you installed any u… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My Aspire Switch 10 e will not bring up my sign in screen.
My Aspire Switch 10 e will not bring up my sign in screen. It only shows my name and email. It seems locked. Help please… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I WENT TO DOWNLOAD WINDOWS 10, THINK WENT WELL EXCEPT ERROR
i WENT TO DOWNLOAD WINDOWS 10, THINK WENT WELL EXCEPT FOR MY ERROR OF MISSPELLING MY EMAIL ADDRESS SO WHEN THEY WOULD SENT A CODE OR WHATEVER I WOULDN'T GET IT. CORRECT ADDRESS IS***@******.*** i inco… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Acer Aspire V5=571P-6604 Win 8.1. While being bought new 2
Acer Aspire V5=571P-6604 Win 8.1. While being bought new 2 yrs ago, I then never got past screwing up the account & password ***** So, I need to restore to factory settings or access/change the passwo… read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
I am unable to send AoL emails. I am still able to send emails
I am unable to send AoL emails. I am still able to send emails on my mobile me account so I know it isn't my computer. A screen drops down and says smtp.aol.com is not a recognized server and you have… read more
John-Engineer
John-Engineer
Software engg.
Bachelor\u0027s Degree
9 satisfied customers
I am unable to log onto skype the response I get is check
I am unable to log onto skype "the response I get is" check your username. I have received and change my password XXXXX i still ger "check your user name and password" Please help Thanks… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
eudora I have 2 email personalities set up on the the system
eudora I have 2 email personalities set up on the the system I cahnged the password XXXXX make the corrections in the drop down box under "special" I keep getting a pop up requesting the password XXXX… read more
Leon Russell
Leon Russell
ITS Technician
Vocational, Technical or Trade Scho
472 satisfied customers
I forgot my Yahoo PW...actually, the correct spelling of it...I
I forgot my Yahoo PW...actually, the correct spelling of it...I don't want anohter pW, I want to keep this one. I can only seem to be able to change to a new PW is there a way to just recover the orig… read more
Andy
Andy
Lab Administrator
Bachelor's Degree
I opened my quicken this AM and it only shows my info thru
I opened my quicken this AM and it only shows my info thru 2007 ! What has happened and what should I do to bring up to date ??????????????… read more
mcsecpearson
mcsecpearson
Associate Degree
69 satisfied customers
How do I change my character sets from French to English In
How do I change my character sets from French to English? In Outlook, hitting shift ? creates a French e and I don't know how to change it back. It only happens in Outlook, and not Word or PowerPoint.… read more
Andrew
Andrew
IS Technician/Hardware Specialist
Bachelor\u0027s Degree
139 satisfied customers
Im having problems logging on to my computer. When I hit Control-atl-delet
I'm having problems logging on to my computer. When I hit Control-atl-delete the screen prompts me to enter my User Name and Password. (I have just moved the computer upstairs in my house because I go… read more
Dharmendra
Dharmendra
Master\u0027s Degree
275 satisfied customers
How do I change my AIM screen name I read that Im supposed
How do I change my AIM screen name? I read that I'm supposed to drop down the AIM menu but I cannot find that anywhere...where is it?… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
I have just started a new job and no one has the lady who has
I have just started a new job and no one has the lady who has left password XXXXX get into the Windows operating system. I have tried using the Admin option and no password XXXXX it still won't let me… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
How do I increase the font size on the menu headings ...
How do I increase the font size on the menu headings at the top of my windows xp screen: Heading like File, Edit, View, Bookmarks, Sidebar, Tabs, Sign-in, Tools, and Help ??… read more
Matthew A.
Matthew A.
Vocational, Technical or Trade Scho
42 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x