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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Pap, printer said out of paper. put new paper in and said

Customer Question

pap
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: printer said out of paper. put new paper in and said not in right check and was put in second time. turned off printer and now it will not turn of
JA: When did you purchase your computer? What troubleshooting have you tried?
Customer: Purchased 3 months ago and dont know how to trouble shoot
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 month ago.

Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.

Try this please,

Disconnect power from the printer for 5 minutes by removing the power cord from the wall outlet.

Then reconnect power to the printer after the 5 minutes.

Then hold the power button down on the printer for 5 seconds.

Then check for normal operation.