How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My laptop keeps locking up and my windows session stops,

Customer Question

Hi my laptop keeps locking up and my windows session stops
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: 2015 HP Stream
JA: Have you installed any updates recently?
Customer: It wont hold all of the windows 10 updates
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Customer: replied 1 month ago.
I have the Assure Plan
Expert:  Isaac Franklin replied 1 month ago.

If you are trying to reach Assure Plan for Microsoft, this is their information:

United States

(###) ###-####onday - Friday 6:00 A.M. - 6:00 P.M. Pacific time

We are Justanswer and help with tech support for many businesses. We are a paid service per

question you enter.

Would you prefer to contact them and then get back to us if you need us to troubleshoot on site with you

when you are ready?

Please advise.

Customer: replied 1 month ago.
I want to use my Assure, this was a mistake
Expert:  Isaac Franklin replied 1 month ago.

Use this link for a refund:

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Have a great day and good luck!

Franklin

Customer: replied 1 month ago.
I'm an individual not a business
Expert:  Isaac Franklin replied 1 month ago.

I understand. To stop communication for this issue and get a refund, please follow that link above

or contact customer support if you have any issues. I am a tech. I cannot see your fee/agreements etc.

I only see technical questions on your account.

http://ww2.justanswer.com/customer-support

~Franklin