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My laptop keeps locking up and my windows session stops,

Customer Question
Hi my laptop keeps...

Hi my laptop keeps locking up and my windows session stops

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

2015 HP Stream

Technician's Assistant: Have you installed any updates recently?

It wont hold all of the windows 10 updates

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/10/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 11 months ago
I have the Assure Plan
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

If you are trying to reach Assure Plan for Microsoft, this is their information:

United States

(###) ###-####onday - Friday 6:00 A.M. - 6:00 P.M. Pacific time

We are Justanswer and help with tech support for many businesses. We are a paid service per

question you enter.

Would you prefer to contact them and then get back to us if you need us to troubleshoot on site with you

when you are ready?

Please advise.

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Customer reply replied 11 months ago
I want to use my Assure, this was a mistake
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

Use this link for a refund:

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Have a great day and good luck!

Franklin

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Customer reply replied 11 months ago
I'm an individual not a business
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

I understand. To stop communication for this issue and get a refund, please follow that link above

or contact customer support if you have any issues. I am a tech. I cannot see your fee/agreements etc.

I only see technical questions on your account.

http://ww2.justanswer.com/customer-support

~Franklin

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