How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I bought a new computer and used my email address where it

Customer Question

I bought a new computer and used my email address where it said user id it gave me a choice of using my phone number and i cant go back to the beginning before i chose to get started on my computer.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: hp notebook 15-1272
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: i am doing this so i may change my email address and username because for some reason i can not shop online on my old computer because it does not recognize my user name or password ***** checkout. if i use my brothers password ***** user name i can checkout on any of my visa account
Submitted: 1 month ago.
Category: Computer
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

What exactly are you wanting to do with your new pc? Wipe it clean and start over to set it up?

Can you access it to get to the desktop? Please clarify your intent.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?

Customer: replied 1 month ago.
i want to return it and just fix this problem on my old dell computer. i only bought anew computer to do so. i have windows 7. yes i can access the desk top.
Expert:  Isaac Franklin replied 1 month ago.

Ok, you will have to return that new one where you purchased it from.

As for your old one, if that is the one we are working on for now, what is wrong with that one?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?

Expert:  Isaac Franklin replied 1 month ago.

I have sent in 3 refunds for your duplicates. Please only answer here to continue.

Customer: replied 1 month ago.
Please tell me my answer, and will you access my computer And fix my problem
Maybe I am having the same problem paying with my credit card with you, help me I don't know what to do!!!
Expert:  Isaac Franklin replied 1 month ago.

Yes, tha tis the issue. I will be more than happy to do this for you. But, i need to know what is wrong with your old one

to try and help you fix it and if it is a windows 7/8/10?