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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
What exactly are you wanting to do with your new pc? Wipe it clean and start over to set it up?
Can you access it to get to the desktop? Please clarify your intent.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?
Ok, you will have to return that new one where you purchased it from.
As for your old one, if that is the one we are working on for now, what is wrong with that one?
I have sent in 3 refunds for your duplicates. Please only answer here to continue.
Yes, tha tis the issue. I will be more than happy to do this for you. But, i need to know what is wrong with your old one
to try and help you fix it and if it is a windows 7/8/10?