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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 20219
Experience:  5 years as Network Admin, 10+ years of IT support
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Went to Equifax.com to enroll in TrustedID Premier. Decided

Customer Question

Went to Equifax.com to enroll in TrustedID Premier. Decided I don't want to enroll at this time. I can't get out of the sight to get my Micrc
JA: What kind of computer do you have?
Customer: HP
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I want and can't get to my internet to do anything. I want to nullify the Equifax enroo
Submitted: 1 month ago.
Category: Computer
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Please hold down the power button for 10 seconds and the computer will power off

Turn it back on and try to use the browser now

Expert:  Josh replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.