Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I just bought a new cartridge I'm trying to install I loss…

Customer Question
I just bought a...

I just bought a new cartridge I'm trying to install I loss the end

Technician's Assistant: How much experience do you have with this particular machine?

Not much

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Do you think that the cartridge is no good should I just order another one

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/10/2017
Tech Support Specialist: Josh, Support Specialist replied 11 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,292
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

What is the make/model of the printer?

Are you unable to install the cartridge?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am trying to get itunes to transfer data to a new phone,
I am trying to get itunes to transfer data to a new phone, for my husband. An error message comes up "that there is a problem with our Windows Installer Package. I've tried to google the problem but it is confusing me Frances … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I have a Photosmart 7520. Replaced the black ink and this
I have a Photosmart 7520. Replaced the black ink and this message appeared: The printhead appears to be missing, not detected or incorrectly installed. … read more
Sheri
Sheri
Bachelor\u0027s Degree
678 satisfied customers
I changed the ink cartridges and now there's a blinking red
I changed the ink cartridges and now there's a blinking red light (paper jam light) and blinking green light (power light) but won't print. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
I just changed my ink cartridges last month and now it is
I just changed my ink cartridges last month and now it is telling me that I need to replace ink?? I hardly used the present ink at all. What's up? … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
784 satisfied customers
I just bought a brand new Flex 3 11 w/ Windows 8.1 Upgraded
I just bought a brand new Flex 3 11 w/ Windows 8.1 Upgraded to Windows 10 & now tent mode/ screen rotation is disabled. Please help!… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
mY SERIES X7170 HAS A CONSTANT "CARTRIDGE ERROR" MESSaGE.
mY SERIES X7170 HAS A CONSTANT "CARTRIDGE ERROR" MESSaGE. i HAVE REMOVED AND REPLACED THE CARTRIDGES SEVERAL TIMES, EVEN TRYING BLACK INTO COLOR AND BACK AGAIN. THE DEVIZE SAYS GO TO THE USER GUIDE WH… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I JUST RENEWED MY SECURITY PACKAGE ORDER #12081637942 THE PURE
I JUST RENEWED MY SECURITY PACKAGE ORDER #12081637942 THE PURE TOTAL SECURITY. SOMETHING WENT WRONG ON MY END AND THE DOWNLOAD DIDNT TAKE. I HAVE NO PROGRAM WHATSOEVER. I TYPED IN MY ACTIVATION CODE W… read more
Josh
Josh
Support Specialist
22,292 satisfied customers
After vacuming out all the cartridge storage section, I replaced
After vacuming out all the cartridge storage section, I replaced a defective Magenta laser toner cartridge in my hp2840 printer which was spewing toner all over the inner storage compartments It fixed… read more
Engineer John C.
Engineer John C.
Computer Science Engineer
Bachelor's Degree
3,229 satisfied customers
My OS somehow got corrupted on my XP version of the Acer One.
My OS somehow got corrupted on my XP version of the Acer One. I got some advice to use my external drive and use the an XP disk to “repair”. Well the repair wouldnt work, but it let me reinstall windo… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I have an A940 Dell computer and I keep getting the error code
I have an A940 Dell computer and I keep getting the error code "50C" - this code is not addressed in the manual. I have turned off the computer and taken out both cartridges and then put them in again… read more
Joe
Joe
Bachelor\u0027s Degree
32 satisfied customers
I have had cartridges refilled several times. After last time
I have had cartridges refilled several times. After last time the printer says cyan is either not in it's place or damaged (or similar wording) Took it back, to Cartridge World, they 'reset it', still… read more
online_help
online_help
Master's Degree
806 satisfied customers
I have an older conversion tablet pc. I have tried two power
I have an older Gateway conversion tablet pc. I have tried two power adapters, both of which light up green, and no power gets to the computer. It's like the inside power connector (male part) is loss… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Just installed an aoc 22V. Documentation leaves a lot to be
Just installed an aoc 22V. Documentation leaves a lot to be desired. I followed the install steps easily but had to do it twice. Monitor shows great resolution but I can't get the camera to work after… read more
sunnyDmaster
sunnyDmaster
DEPUTY ENGINEER
Bachelor's Degree
450 satisfied customers
We have a HP Laser Printer Model #M1522NF. It keeps telling
We have a HP Laser Printer Model #M1522NF. It keeps telling us to "Install black cartridge". We have done everything possible, but still get the same message. I've even reset the default settings. Sti… read more
Adam Lowrance
Adam Lowrance
Senior Technician
Vocational, Technical or Trade Scho
327 satisfied customers
We are using a Kodak EAsyShare 5500 and encountered problems
We are using a Kodak EAsyShare 5500 and encountered problems when we switched ink cartridges. We ordered new cartridges thinking the ones we had were too old, but the same thing happened with the new … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
i have just bought a compaq presaro v6000 on ebay the seller
i have just bought a compaq presaro v6000 on ebay the seller said he thinks ts the motherboard has gone what should do?… read more
JoeRossi
JoeRossi
Systems Engineer
Vocational, Technical or Trade Scho
30 satisfied customers
Installed 4 new in cartridges. Black & Cyan show empty. Magenta
Installed 4 new in cartridges. Black & Cyan show empty. Magenta & Yellow record full. BUT display reads "near empty Cyan and test print only prints in Cyan & Black. Help!… read more
Joseph
Joseph
Associate Degree
I have an iP6220 printer and I bought a #51 C cartridge,
I have an iP6220 printer and I bought a #51 'C' cartridge, since it says on the packaging that this one will work. The old one in the printer is a #41. I want to be able to return this #51 if it's not… read more
Dave K
Dave K
Charter Captain & I.S. Director
Master's Degree
1,023 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x