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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Microsofthas locked me out of my new laptop, HP. Im no sure

Customer Question

Microsofthas locked me out of my new laptop, HP.
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Im no sure what you mean but I will give you some numbers on my bill:
JA: Have you installed any updates recently?
Customer: sorry I didn't give you the number. It is Hp 15 BAO26CA. Does this help. Windows 10.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: only if you need the serial number
Submitted: 1 month ago.
Category: Computer
Expert:  Moses C replied 1 month ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.
What exactly are you having trouble with. Unable to login to windows desktop?

Customer: replied 1 month ago.
we cannot log in to anything.
Expert:  Moses C replied 1 month ago.

on which screen are you stuck on to?

Customer: replied 1 month ago.
No thank you.
Expert:  Moses C replied 1 month ago.

you can close the automated site popup its basically for more choices and options for our customer who prefer additional service like remote screen sharing and phone call assistance.