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Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2011
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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We got a pop-up message that says we have

Customer Question

We got a pop-up message that says we have RDN/Trojan.worm!55BCC7450054
JA: What kind of computer do you have?
Customer: Dell, Windows 10, 62 bit
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No, we just need to make sure we don't have a virus, and need to know how to get this virus alert window to close. I ran a McAfee quick scan, and it said nothing was detected.
Submitted: 1 month ago.
Category: Computer
Expert:  Dan replied 1 month ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. This is most likely malware and is being used to scare you into clicking on a link to have it removed. Is there a link or contact information associated with the popup?

Customer: replied 1 month ago.
they gave a phone number,(###) ###-#### and then wanted my husband to click somethings to download something from them. He hung up, and we cannot get the box to close.
Expert:  Dan replied 1 month ago.

Is this the computer you are chatting with me from?

Customer: replied 1 month ago.
this is the computer.
Customer: replied 1 month ago.
Is there anything I can do without remote access?
Expert:  Dan replied 1 month ago.

Yes we can give it a try.

Expert:  Dan replied 1 month ago.

Click on this LINK then click on the green download button. Install this program and let is scan your computer and delete everything it finds.

Expert:  Dan replied 1 month ago.

Let me know how you come out please.

Expert:  Dan replied 1 month ago.

If you found my assistance helpful, please remember to rate my service. Have a nice day!