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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot sign on to retrieve my emails, I do not remember my

Customer Question

hello! I cannot sign on to retrieve my emails , I do not remember my password
JA: When did you last reset your username and password?
Customer: a while ago
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: windows 10
JA: When did you purchase your computer? What troubleshooting have you tried?
Customer: I am really confused , I am not a computer wiz , I have a surface pro 4
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: how to change my password
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
Expert:  Viet - Computer Tech replied 1 month ago.

Thank you. Is this gmail service? If yes, have you tried anything at the gmail.com website?

Expert:  Viet - Computer Tech replied 1 month ago.

Do you have a cell phone that is able to receive text messages?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,