How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have a Lenovo Yoga and the keyboard doesn't work. The

Customer Question

I have a Lenovo Yoga and the keyboard doesn't work. The touchpad works. Pop up keyboard and touch screen all work.
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: The.label shows model 20175. Windows 10. Worked fine until today.
JA: Have you installed any updates recently?
Customer: Fitbit app last night.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Computer
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

Follow these steps and see if it corrects itself. Then reply back with results to continue and alert me

you are online and ready.

Unplug the computer from the wall and take out the battery if applicable while the pc is on.

Hold down the power button for a full minute.

Put battery back in if applicable for your model, plug back into wall and restart normally.