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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Is it possible to access e-mail I had received from 2005, i

Customer Question

is it possible to access e-mail I had received from 2005
JA: Just to clarify, what email service provider are you using?
Customer: i was using sbcglobal.net
JA: Have you installed any updates recently?
Customer: everytime i turn on computer it seems to update
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: this was e-mails i received from my son while he was in the military & i was not using the internet very often and i forgot my e-mail address
Submitted: 1 month ago.
Category: Computer
Expert:  Martin replied 1 month ago.

Hello and welcome.

Sorry to hear you're having trouble with your Sbcglobal email.

May I connect with you remotely so we can see if those emails are still accessible?

Regards,
Martin

Customer: replied 1 month ago.
i am not very good with internet, what would be easier to do, connecting with me remotely or connecting to my device and fixing it for me?
Expert:  Martin replied 1 month ago.

Yes - it makes it easier but I can only connect to a computer, not a cell or iPad

Expert:  Martin replied 1 month ago.

Please update your settings on this page and then give it another try.

Then From your computer click the following link:

https://zzxx.screenconnect.com/?Session=ea318044-e453-4a12-ba23-e79fa8b77385

Click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Once you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.

Let me know once you've done that or if you need additional steps.

Martin

Customer: replied 1 month ago.
I think it might be done. what do I do now?
Expert:  Martin replied 1 month ago.

Ok, click on the button below this that says view offer

Expert:  Martin replied 1 month ago.

There should be an orange button allowing you to update your settings

Customer: replied 1 month ago.
I don't understand. the only orange button is for update info
Expert:  Martin replied 1 month ago.

Please contact billing on this number so they can give you more info on this and what to do so we can proceed 1(###) ###-####/p>