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Is it possible to access e-mail I had received from 2005, i…

Customer Question
Is it possible to...

Is it possible to access e-mail I had received from 2005

Technician's Assistant: Just to clarify, what email service provider are you using?

I was using sbcglobal.net

Technician's Assistant: Have you installed any updates recently?

Everytime i turn on computer it seems to update

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

This was e-mails i received from my son while he was in the military & i was not using the internet very often and i forgot my e-mail address

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/9/2017
Tech Support Specialist: Martin, Network Engineer replied 11 months ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,149
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hello and welcome.

Sorry to hear you're having trouble with your Sbcglobal email.

May I connect with you remotely so we can see if those emails are still accessible?

Regards,
Martin

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Customer reply replied 11 months ago
i am not very good with internet, what would be easier to do, connecting with me remotely or connecting to my device and fixing it for me?
Tech Support Specialist: Martin, Network Engineer replied 11 months ago

Yes - it makes it easier but I can only connect to a computer, not a cell or iPad

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Tech Support Specialist: Martin, Network Engineer replied 11 months ago

Please update your settings on this page and then give it another try.

Then From your computer click the following link:

https://zzxx.screenconnect.com/?Session=ea318044-e453-4a12-ba23-e79fa8b77385

Click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Once you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.

Let me know once you've done that or if you need additional steps.

Martin

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Customer reply replied 11 months ago
I think it might be done. what do I do now?
Tech Support Specialist: Martin, Network Engineer replied 11 months ago

Ok, click on the button below this that says view offer

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Tech Support Specialist: Martin, Network Engineer replied 11 months ago

There should be an orange button allowing you to update your settings

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Customer reply replied 11 months ago
I don't understand. the only orange button is for update info
Tech Support Specialist: Martin, Network Engineer replied 11 months ago

Please contact billing on this number so they can give you more info on this and what to do so we can proceed 1(###) ###-####/p>

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