Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have the full ATt/Directv package and ever since I

Customer Question
I have the full...

I have the full ATt/Directv package and ever since I switched from Sprctrum, I cannot get any directv on any other divice like I used to. I have phoned ATT 3 times and they haven't helped me, even though I have spent at least an hour on each phone call, saying this SHOULD work. Well, it doesn't. I would like a Directv tech to come to my house and fix the problem, since neither I, nor my son, at ATT's instruction, could fix it. How do I go about getting a techie into my home. Best regards, *****: What kind of computer do you have?

HP

Technician's Assistant: Have you installed any updates recently?

They are automatically installed

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just what I typed. I cannot get any Directv on other divices, like phone, computer, laptop, tablet.

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/9/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Ask Your Own Computer Question
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Ask Your Own Computer Question
Customer reply replied 11 months ago
Now, please. Just telling you, I AM NOT tech savvy, but I do follow instructions well.
Customer reply replied 11 months ago
Not sure about the $39., can we go through it first and if I can't do it we can connect, please?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Hi,

We are not DirectTV but can still help you - are you OK with that?

The current charges is more than $5.

Ask Your Own Computer Question
Customer reply replied 11 months ago
Uh, no thank you. Can you get me to a Dirctv tech?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

You will need to contact AT&T we are a 3rd party service.

Closing this and refunding

Ask Your Own Computer Question
Customer reply replied 11 months ago
Many thanks.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I bundled DirecTV and ATT wireless. My DirecTV account
I bundled DirecTV and ATT wireless. My DirecTV account number is ***** However, I do not know the COMBINED Account number that ends in 0112. My TV does not work becaues it is looking for a server it c… read more
Justin Johnson
Justin Johnson
Owner
2,419 satisfied customers
The computer is fine. The problem is with our TV. All local
The computer is fine. The problem is with our TV. All local channels have dropped off. We have only starz. … read more
Eldon
Eldon
BS
216 satisfied customers
My Android yoga book keeps crashing directv player app.
My Android yoga book keeps crashing directv player app … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Sorry about that, I had to step away. Inquiry was about my
Sorry about that, I had to step away. Inquiry was about my e-mail access. How do I continue from this point? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I can, I can't get my messages on my computer.It won't let
I can't get my messages on my computer.It won't let me log in. Only my phone. I need a pass word for***@******.*** This address started January 2013. Neither my computer guru nor ATT could help me. … read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
I'm in north/central NJ and just want a cell phone, an
Hi. I'm in north/central NJ and just want a cell phone, an internet connection and to be able to stream CNN/Fox on my tablet. Is there such an animal,lol?… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I've been trying to get Directv on a tablet, I get some but
I've been trying to get Directv on a tablet, I get some but not much. Say's something about receiver or is it that I need a dvr which I really don't do any recording an this would jack my bill up even… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
my plan is to buy an rv and travel from pittsburgh to california,
my plan is to buy an rv and travel from pittsburgh to california, and any other place i choose to go...i have a gophone [i have 2000+ minutes accumulated at 10 cents perr minute (looking for the best … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I CANNOT REMEMBER ANSWER TO MY ORIGINAL QUESTION -MY
I CANNOT REMEMBER ANSWER TO MY ORIGINAL QUESTION -MY FAVORITE CHILDHOOD CARTOON BUT WHEN I GO TO THE ALTERNATE QUESTIONS, I DO NOT HAVE 4 DIGITS FOR MY LAST METHOD OF PAYMENT SINCE I HAVE NOT PAID FOR… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
I have wi-fi router netgear 150 that has four other ports (ethernet
I have wi-fi router netgear 150 that has four other ports (ethernet cable connectable). While none of these additional ports are working, nor my son's personal laptop take wifi signals. The rest of th… read more
Carl
Carl
IT Support Analyst 2
101 satisfied customers
I am a notary signing agent and I receive PDF packages from
I am a notary signing agent and I receive PDF packages from 15 to 180 pages from multiple sources across the entire USA. I am using Gateway Computer, Windows Media Center V3, Adobe Reader X, and an HP… read more
Digital Media Techies
Digital Media Techies
Owner
Bachelor\u0027s Degree
184 satisfied customers
I need help to sign into my e-mail account. I picked up my
I need help to sign into my e-mail account. I picked up my computer yesterday after it was serviced -- now I cannot access my e-mail account.… read more
Ms Techie
Ms Techie
Software Engineer
Bachelor's Degree
212 satisfied customers
I have no dialtone. I have connected a phone to the outside
I have no dialtone. I have connected a phone to the outside gray box and get a dial tone. I have checked all dsl?filters and found no dialtone. I have disconnected all electronic devices one at a time… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Havent had a dial tone on any of 5 house phones since this
Haven't had a dial tone on any of 5 house phones since this morning BUT have DSL access. Reported problem after I unpluged all 5 and repluged with result of no dial tone. ATT says they'll have it fixe… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
Please help I cannot connect to the internet from my computer.
Please help I cannot connect to the internet from my computer. I got through one time a month ago and haven't been able to since. The problem may be that our house has Comcast digital Voice so the pho… read more
R.A. McConnell
R.A. McConnell
Owner
Associate Degree
505 satisfied customers
1) Speed is terrible; cant download video without continued
1) Speed is terrible; can't download video without continued buffering; (2. DSL line fails (I went out to the phone box outside my house and reset all three lines, then came back in and it worked for … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have an ATT e-mail account but can not configure my ATT wireless
I have an ATT e-mail account but can not configure my ATT wireless Samsung a-177 phone to receive e-mails. I keep getting an error mail saying that my login information is invalid, yet I know it itsn'… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
How do I retrieve mozelle thunderbird as my email service
I recently switched from Directv to ATT for internet service. during this switch Mozilla Thunderbird was accidentally removed as my email service. I would like to retrieve this and my address book. Ho… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x