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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have the full ATt/Directv package and ever since I

Customer Question

I have the full ATt/Directv package and ever since I switched from Sprctrum, I cannot get any directv on any other divice like I used to. I have phoned ATT 3 times and they haven't helped me, even though I have spent at least an hour on each phone call, saying this SHOULD work. Well, it doesn't. I would like a Directv tech to come to my house and fix the problem, since neither I, nor my son, at ATT's instruction, could fix it. How do I go about getting a techie into my home. Best regards, *****: What kind of computer do you have?
Customer: HP
JA: Have you installed any updates recently?
Customer: They are automatically installed
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Just what I typed. I cannot get any Directv on other divices, like phone, computer, laptop, tablet.
Submitted: 1 month ago.
Category: Computer
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 1 month ago.
Now, please. Just telling you, I AM NOT tech savvy, but I do follow instructions well.
Customer: replied 1 month ago.
Not sure about the $39., can we go through it first and if I can't do it we can connect, please?
Expert:  Kris R replied 1 month ago.

Hi,

We are not DirectTV but can still help you - are you OK with that?

The current charges is more than $5.

Customer: replied 1 month ago.
Uh, no thank you. Can you get me to a Dirctv tech?
Expert:  Kris R replied 1 month ago.

You will need to contact AT&T we are a 3rd party service.

Closing this and refunding

Customer: replied 1 month ago.
Many thanks.