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I bought a computer from you guys about a month ago and it…

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Hi! I bought a...

Hi! I bought a computer from you guys about a month ago and it came with a 6 month virus protection. I got a notification that I no longer have a protected computer because I only had the month free trial on my computer with McAffe. How do I get my 6 months protection on my computer?

Technician's Assistant: What's the make/model of your device? How old is it?

Hp Pavillion 2-in-1. I don't know how old the computer is but I bough it during tax free weekend

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I've been unprotected for two days now and I'll get notifications to buy McAfee. I haven't tired any troubleshooting,

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I think that's all!

Submitted: 11 months ago.Category: Computer
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Answered in 4 hours by:
9/9/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,221
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Where did it say that it came with a 6-month virus protection?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

There are some free antivirus protection programs out there. I can help installing one for you.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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