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I was told by a amazon "rep""that my computer was loaded…

Customer Question
I was told by...

I was told by a amazon "rep""that my computer was loaded with a viris. and he could fix it for $100.i'm not comfortable,...is there a way to determine if I indeed have a viris?

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Think pad I think 550 running win 10

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It started when I could not connect my amazon fire stick

Submitted: 11 months ago.Category: Computer
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Answered in 7 minutes by:
9/9/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,830
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below box to post your response

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

Let me know when you are ready

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Customer reply replied 11 months ago
ready
Customer reply replied 11 months ago
what would the total be ?
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

Request you to download and run secure remote tool from below link

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

Click here to download file

Double click file after download

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

Let me know when its done

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Customer reply replied 11 months ago
ok
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

I hope you chat from Windows machine as this tool works only on Windows platform

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Customer reply replied 11 months ago
I would like to talk to arsufi2002
Customer reply replied 11 months ago
have him call me
Customer reply replied 11 months ago
approximate response time
Customer reply replied 11 months ago
when?
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