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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I was told by a amazon "rep""that my computer was loaded

Customer Question

I was told by a amazon "rep""that my computer was loaded with a viris. and he could fix it for $100.i'm not comfortable,...is there a way to determine if I indeed have a viris?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: think pad I think 550 running win 10
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: it started when I could not connect my amazon fire stick
Submitted: 1 month ago.
Category: Computer
Expert:  arsufi2002 replied 1 month ago.

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below box to post your response

Expert:  arsufi2002 replied 1 month ago.

Let me know when you are ready

Customer: replied 1 month ago.
ready
Customer: replied 1 month ago.
what would the total be ?
Expert:  arsufi2002 replied 1 month ago.

Request you to download and run secure remote tool from below link

Expert:  arsufi2002 replied 1 month ago.

Click here to download file

Double click file after download

Expert:  arsufi2002 replied 1 month ago.

Let me know when its done

Customer: replied 1 month ago.
ok
Expert:  arsufi2002 replied 1 month ago.

I hope you chat from Windows machine as this tool works only on Windows platform

Customer: replied 1 month ago.
I would like to talk to arsufi2002
Customer: replied 1 month ago.
have him call me
Customer: replied 1 month ago.
approximate response time
Customer: replied 1 month ago.
when?