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I am unable to open any of my email accounts on my new dell…

Customer Question
I am unable to...

I am unable to open any of my email accounts on my new dell laptop and I cannot figure out why. My system was fine yesterday but today they will not open.

Technician's Assistant: Just to clarify, what's the exact model of your Dell? And what operating system are you running?

Insprion 12 5578

Technician's Assistant: Have you installed any updates recently?

Yes I installed an update when I shut down yesterday

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/9/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,160
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Customer reply replied 11 months ago
yahoo. gmail, msn
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

Thank you. Is there any error or message when accessing your email accounts?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Computer Question
Customer reply replied 11 months ago
no error message
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

Is the Internet currently working on your computer?

Can we do a remote support session, so I can troubleshoot the email issue directly on your computer together with you?
Please reply at the box below. Thank you,

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Customer reply replied 11 months ago
internet is working, No you cannot do remote support session
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.

How do you usually access your email? Do you use an email program, such as Mail, or Outlook, or Thunderbird, etc.? Or do you go to the email websites yahoo.com, gmail.com, and outlook.com to access your email?
How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

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Customer reply replied 11 months ago
I realize remote access is faster but it also costs more. Justanswer.com has not been helpful and I will be canceling subscription. Thanks and good bye.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

I'll waive the remote access fee for you, so there is no other charge, and subscription is only optional. This is only a one-time support session per your request. Is that okay? Please let me know; we guarantee our service. Thank you.

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Customer reply replied 11 months ago
NO thanks!
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

Sorry, OK. Also, if you prefer written instructions, I can also help. Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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