For Online Computer Support, Ask a Computer Technician
Hi,I'm sorry about the issue. Is there any error or message?What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
It looks like you are not there. We can schedule another time.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Thank you. Is there any error or message when accessing your email accounts?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Is the Internet currently working on your computer?
Can we do a remote support session, so I can troubleshoot the email issue directly on your computer together with you?Please reply at the box below. Thank you,
With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
How do you usually access your email? Do you use an email program, such as Mail, or Outlook, or Thunderbird, etc.? Or do you go to the email websites yahoo.com, gmail.com, and outlook.com to access your email?How about with a small amount as shown for direct remote support?Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,
I'll waive the remote access fee for you, so there is no other charge, and subscription is only optional. This is only a one-time support session per your request. Is that okay? Please let me know; we guarantee our service. Thank you.
Sorry, OK. Also, if you prefer written instructions, I can also help. Thank you.