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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My laptop will not accept the password to bring up the

Customer Question

My laptop will not accept the password ***** bring up the laptop.
JA: When did you last reset your username and password?
Customer: I have not reset it since I first got it in 2014.
JA: Have you installed any updates recently?
Customer: It did do some updates on its own a couple of days ago. I have not used it since.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

I'm sorry about the issue. What's the exact error or message?

What's the make / model of your laptop?
Does your laptop have Windows xp, vista, or 7, 8, 10?
Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we can schedule a time. Thank you,