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I have a kindle that wants to update my password for

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I have a kindle that...

I have a kindle that wants to update my password ***** security reasons. The prompt comes on the screen but is written so small, it is almost impossible to read. After many attempts I can get it to show larger, but I have had no success in updating my password. I am trying to purchase a new book, but until I figure out how to update my kindle, it won't let me. Kindle is registered to Marguerite Graef, its name is ***** ***** kindle Please help me--as you can tell I am Kindle challenged. Thank you, *****

Submitted: 11 months ago.Category: Computer
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Answered in 2 minutes by:
9/9/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
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Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 11 months ago
I'm ready
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

You're having issues getting into your Kindle account. Is that correct?

Thanks

Kris

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Customer reply replied 11 months ago
I thought I had already switched
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Can I call you please?

The cost is on top of your current charges

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Customer reply replied 11 months ago
I understood that you would enter my divice & fix it for $39.00 more dollars,
Customer reply replied 11 months ago
I can not afford more cost.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Your current cost is more than that amount.

Can you please call 1(###) ###-####and once you're happy with the costs we will continue, you do not need the extra services they are optional.

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