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Hi my name is***** me take a look at your original question so I don’t miss any details.
First, maybe you can just confirm on the xbox that that is the correct credit card you would like to use for purchase on your xbox by doing the following:
ON the xbox
If you need to try a different card you can do the following on the xbox:
To try to do this online and not the xbox you can do the following:
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If you are speaking of this happening when trying to pay for your XBOX live subscription, then you may need to the following as the steps above were for making regular purchases other then subscriptions.
Online you need to do the following:
Did you still need help? Were you able to try the instructions that I previously posted? Please let me know if I can further assist at your earliest convenience.
Thanks for your time.