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I'm trying to transfer my gmail account from my old Imac to…

Customer Question
HI Andy I'm trying...

HI Andy I'm trying to transfer my gmail account from my old Imac to my new HP laptop and can't figure out how to do it

Technician's Assistant: How long have you had this issue with your Gmail account?

Just started trying to fdo it

Technician's Assistant: Have you installed any updates recently?

Yes on the new HP

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
9/8/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,109
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

If you go to the gmail.com website, are you able to sign in and use your gmail email address there?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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Customer reply replied 8 months ago
HI Viet are you there
Customer reply replied 8 months ago
OK can you help me further?
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Yes. I'm still here.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Are you currently communicating with me at this page on the new HP laptop or on the old iMac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Computer Question
Customer reply replied 8 months ago
no security connect
Customer reply replied 8 months ago
Are you there?
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Yes. I'm here. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.

If you go to the gmail.com website, are you able to sign in and use your gmail email address there?
Are you currently communicating with me at this page on the new HP laptop or on the old iMac computer?

How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Ask Your Own Computer Question
Customer reply replied 8 months ago
it was $39 but ow it's $5?
Customer reply replied 8 months ago
Hello
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Are you currently communicating with me at this page on the new HP laptop or on the old iMac computer?

Please reply at the box below. Thank you.

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,811
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi,

I apologize for the long wait.

Do you still need help with your issue?

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