Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I forgot my password for Live Mail and two of your tech team…

Customer Question
Hi Andy, I forgot...

Hi Andy, I forgot my password ***** Live Mail and two of your tech team tried to help. After working for a couple hours this senior cirizen caved in (84 yrs og age) and the creen then said the thing timed out !!

Technician's Assistant: When did you last reset your username and password?

Case No.(###) ###-####

Technician's Assistant: Have you installed any updates recently?

Not sure, but usually don't have to use P/W. I just clicked on the symbol for mail in the tray. But the previous p/w was used a couple months ago.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I beg you to please restore my p/w or let me set a new one. I rely so much on the email.

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
9/8/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 11 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,498
Experience: Over 10 years of professional experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I called a couple of days ago because I could not get into
I called a couple of days ago because I could not get into my Windows Live Mail 2012. A tech did get me in and I paid the fee for one time help. Today I cannot get into my mail again as I get the same… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I had to reinstall my windows 7 w/ IE 11. Now I cannot send
I had to reinstall my windows 7 w/ IE 11. Now I cannot send links or pages from IE 11; the options are 'greyed out'. I use Live Mail as my e-mail program and have two e-mail accounts. I'm stumped afte… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have just bought Iolo and have got 6 downloads. However my
I have just bought Iolo and have got 6 downloads. However my anti-virus system have caught a file from Iolo (dangerous). How do I dowmload this package succesfully?… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Unable to send receive mail for 2 weeks on hotmail, also unable
Unable to send receive mail for 2 weeks on hotmail, also unable to log in? Win 7 Laptop.......Kelvin Also upgraded win 7 recently. has to be something to do w/win. live or scamer… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
my hotmail account has been hacked. I cant log into my account.
my hotmail account has been hacked. I can't log into my account. Forgot password. Have talked with windows live tech support and they sent me to microsoft who sent me to msn, where it is impossible to… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
Windows live asked for my passward, I write it in and it will
Windows live asked for my passward, I write it in and it will not open the mail. Error code0x800ccc90. I have went through the reset/change thing for hours, to no avail. Can you help?… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
For the second time in 3 months my Windows Live hotmail
For the second time in 3 months my Windows Live hotmail Account is been scamed by somebody interfearing into it. I cant sign in to check my e--mails. What do I do.? A friend of mine in Journalism & Ra… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
several months ago I was connected with a tech. and thold hi
several months ago I was connected with a tech. and thold him that that I could not get attachments. I had to pay for the support and receive some hardward that I installed. I am having the same diffi… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
After my computer was fixed when it crashed my g-mail account
After my computer was fixed when it crashed my g-mail accew ount will not accept my password XXXXX my secret question. I have been on the phone all day with iyogi but they said it was a problem with t… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Can you Reset e-mail passwords which have been ignored by windows
Can you Reset e-mail passwords which have been ignored by windows forums and/or live solutions requests for assistance? I want to talk with you on chat. I will pay you the $48.00. There is that amount… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Using MSN XP and Windows Live Mail, I got into an endless loop I
Using MSN XP and Windows Live Mail, I got into an endless loop: I "lost" my e-mail password, but now I can't sign in because my SQSA doesn't match (which I can't understand as I have only one possible… read more
Jason
Jason
Associate Degree
43 satisfied customers
Who is the idiot who changed the MSN e-mail format and made
Who is the idiot who changed the MSN e-mail format and made it almost impossible to send photos. Last week I could send up to 50 and did once. Now I cannot even send two and it takes 10 to 15 minutes … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I can not reset my password . Computer says new password
I can not reset my password XXXXX Computer says new password XXXXX to alternate e-mail address....what is that?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My hotmail account got hijacked. Will you get it back for me
My hotmail account got hijacked. Will you get it back for me? Hotmail account [email protected]… read more
C.Martin
C.Martin
IT Consultant
Bachelor's Degree
453 satisfied customers
my hotmal account has been hacked. the security question has
my hotmal account has been hacked. the security question has been changed. hence, i cannot change my password. can you help me please… read more
KY Computer Guy
KY Computer Guy
Information Technology Manager
Vocational, Technical or Trade Scho
36 satisfied customers
I had a virus attack the lap top and was advised by Tech Guys
I had a virus attack the lap top and was advised by Tech Guys to take it back to Factory Settings which I did but now I am unable to access my hotmail e mails as it wont accept my password. Please can… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
MS Word 2000 stops working after updating MS windows in Vista
MS Word 2000 stops working after updating MS windows in Vista Home premium. Was working great until adding a late Win Vista update... now I get Word frame (outline) but cannot read previous word docs … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
A couple of your cousins have heard from other family members
A couple of your cousins have heard from other family members that you are using Excel to organize the family reunion data and create invoices and labels. They have asked you if you can help them crea… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x