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Cant log into poker stars. keeps saying rational updater…

Customer Question
Cant log into poker...

Cant log into poker stars . keeps saying rational updater client software has stoped working

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Dell insiron .1525rurring windows 10

Technician's Assistant: When did you purchase your Dell? What troubleshooting have you tried?

Im not to up on comp. so i dont realy have a clue

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Other than im lost as what to do

Submitted: 11 months ago.Category: Computer
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Answered in 2 minutes by:
9/8/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

Just to clarify, when did you first start getting this error with Pokerstars?

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Customer reply replied 11 months ago
hi brian.. this problem just started about 1 hr. ago when i first tried to log in for the night games
Customer reply replied 11 months ago
i think for now i might try a few things myself ..thanankyou
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

PS: Please ignore the automated remote assistance offer shown on this page; it's sent by our site and not by me. We do not need to do a remote session, and I'll reply back to you below now.

OK, please do this now:

Click on the yellow folder icon at the bottom taskbar, and then click on "This PC" at the left side of the folder window that comes up.

Next, navigate to the following location:

Local Disk (C:) > Program Files (x86) > Pokerstars

Do you see a "PokerStarsUpdate.exe" file listed there?

Do let me know; thank you.

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