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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Id like to clarify a few points. Magicjack charges yearly, not bi weekly.
There is one charge, for one year. Now, Our company is not magicjack, we do provide paid support for magicjack, and we do charge. Its either a flat rate one time charge for written support. Or the flat rate fee + an additional fee if you want to speak over the phone or have me connect to your computer and fix the magicjack issue personally.
How do you want to proceed?
Thank you for your reply,Dustin S.Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)