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I have Play Memories installed but can not use,PLEASE,

Customer Question
I have Play Memories...

I have Play Memories installed but can not use,PLEASE, PLEASE call me and help me thru this

Technician's Assistant: What's the make/model of your device? How old is it?

I have Play Memories "instaled" on my HP Pavillion model P 7 -1203

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Four about five months now. Thought it was the sony camera so I bought a new sony camera

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I can go on play memories but can not down load anything new

Submitted: 11 months ago.Category: Computer
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Answered in 11 minutes by:
9/8/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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