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My computer keeps asking for my user name and password i…

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my computer keeps asking for...
my computer keeps asking for my user name and password ***** just moved in with grand daughter she has a different service exede so how do i change them so i can be hooked up to the internet
Submitted: 8 months ago.Category: Computer
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Answered in 16 minutes by:
9/8/2017
Tech Support Specialist: Dustin, Computer Support Specialist replied 8 months ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,007
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
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Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Tech Support Specialist: Dustin, Computer Support Specialist replied 8 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Also, is your computer able to connect to the internet at all?

Thank you for your reply,
Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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