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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer with windows 10 won't recognize my password and

Customer Question

my computer with windows 10 won't recognize my password ***** hs locked the screen so I can't get to the password ***** program help
JA: What's the make/model of your device? How old is it?
Customer: It is a Gateway computer about 4 yearsw old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has happened once before-and I've tried some of the remedies I found online
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I can't think of anyting
Submitted: 1 month ago.
Category: Computer
Expert:  Moses C replied 1 month ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.
do you have another computer where we can reset the microsoft account.