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My computer with windows 10 won't recognize my password and…

Customer Question
My computer with windows...

My computer with windows 10 won't recognize my password ***** hs locked the screen so I can't get to the password ***** program help

Technician's Assistant: What's the make/model of your device? How old is it?

It is a Gateway computer about 4 yearsw old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It has happened once before-and I've tried some of the remedies I found online

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I can't think of anyting

Submitted: 11 months ago.Category: Computer
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Answered in 8 minutes by:
9/8/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,019
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.
do you have another computer where we can reset the microsoft account.

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