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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just purchase MS 365 for Ipad Pro. the installation screen

Customer Question

I just purchase MS 365 for Ipad Pro. the installation screen now tells me I have an unsupported operating system. Please advise.
JA: How old is your iPad, and what model are you using?
Customer: One week old.
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Computer
Expert:  Moses C replied 1 month ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.
What is the error message you get on the ipad?

Customer: replied 1 month ago.
Unsupported operating system
Expert:  Moses C replied 1 month ago.

you must have purchased the windows version and not IOS mac version that is why you are getting this message.

Expert:  Moses C replied 1 month ago.

Trouble installing Office on iPad device.

In order to install Office 365 on iPad, you need an iPad running iOS 7 or later. So ensure your iPad device meets the system requirement to install Office 365.

For more information you may refer to the section Install Office for iPad apps mentioned in the link below:

http://office.microsoft.com/en-us/help/office-for-ipad-and-office-365-for-business-administrator-guide-HA104234415.aspx