Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I just purchase MS 365 for Ipad Pro. the installation screen…

Customer Question
I just purchase MS...

I just purchase MS 365 for Ipad Pro. the installation screen now tells me I have an unsupported operating system. Please advise.

Technician's Assistant: How old is your iPad, and what model are you using?

One week old.

Technician's Assistant: Have you installed any updates recently?

NO

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
9/8/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 778
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.
What is the error message you get on the ipad?

Ask Your Own Computer Question
Customer reply replied 8 months ago
Unsupported operating system
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

you must have purchased the windows version and not IOS mac version that is why you are getting this message.

Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

Trouble installing Office on iPad device.

In order to install Office 365 on iPad, you need an iPad running iOS 7 or later. So ensure your iPad device meets the system requirement to install Office 365.

For more information you may refer to the section Install Office for iPad apps mentioned in the link below:

http://office.microsoft.com/en-us/help/office-for-ipad-and-office-365-for-business-administrator-guide-HA104234415.aspx

Ask Your Own Computer Question
Was this answer helpful?
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,240 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I work for the Veteran's Administration. Next week our
I work for the Veteran's Administration. Next week our computers will be upgraded from Widows 7 Pro to Office 365. I took advantage of the HUP program and ordered Office Professional plus 2016. I have… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I've been trying to reach Microsoft regarding re-installing
I've been trying to reach Microsoft regarding re-installing my Office 2013 on a new computer. I keep getting a message "we cannot verify the license key..." etc. I heard from them last with with an "i… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
With my computer - nothing. actually I'm inquiring about MS
with my computer - nothing. actually I'm inquiring about MS Office 365. I have a on year office 365 subscription and it recently expired, again. went to best buy where I purchased it and have been tol… read more
George Sibiya
George Sibiya
PhD
288 satisfied customers
It's new, other crashed, the email with MS no longer exists.
It's new, other crashed, the email with MS no longer exists. Can't get my Publisher 2016 to show license on new computer. Asks for MS PW. Can't get my downloaded Pub to load on new computer. Going in … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have office 365 but can't open without a password. Office
I have office 365 but can't open without a password. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I need to upgrade Mac OS X Lion 10.7.5 to the next level. I
I need to upgrade Mac OS X Lion 10.7.5 to the next level. I just purchased Office 365 Personal. Message says "unsupported operating system. What should I do? … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
122 satisfied customers
Need help installing MS 365 on new computer. Old one stolen.
need help installing MS 365 on new computer. Old one stolen. I'm told I may be able to recapture my desktop with the new installation. … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I recently bought a subscription to Office 365 personal and
I recently bought a subscription to Office 365 personal and was under the impression I could install it on 2 PC's and a tablet. Is this not true? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have just downloaded Office 365 Personal orderand cannot
I have just downloaded Office 365 Personal order(###) ###-####and cannot use the new Outlook 2016 as the same error Scanpst.exe is stopping any action. This was the same issue with my old Office 2007 … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
960 satisfied customers
Wish to upgrade Outlook to Premium but without purchasing MS
Wish to upgrade Outlook to Premium but without purchasing MS Office 365. Is that option available? … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
On ipad, bought subscription to 365 to see microsoft word
on ipad, bought subscription to 365 to see microsoft word extras. purchase went through but it says it cannot use the 365. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
645 satisfied customers
Just had new hardware and RAM installed into My desktop MAC
just had new hardware and RAM installed into My desktop MAC and purchased Microsoft (Word etc). but can't install it....getting message saying my operations system doesn't support the installation....… read more
Moses C
Moses C
Computer Hardware Engineer
778 satisfied customers
I am locked out of my Outlook. When I open Outlook a window
I am locked out of my Outlook. When I open Outlook a window pops up entitled Windows Security Microsoft Outlook. It has my account name there and asks for a password. No matter what I put in it will n… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I have purchased a new computer and have moved my hard drive
I have purchased a new computer and have moved my hard drive from my old computer a second hard drive on my new computer. I can access other files, but I cannot activate my MS Office programs. How can… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Outlook keeps crashing and telling me there is a corrupt
outlook keeps crashing and telling me there is a corrupt data file. I run inbox repair and it has been happening a week now and I cant run outlook which is critical to my job :( … read more
John
John
System/Network administrator
High School or GED
2,072 satisfied customers
I just upgraded my ms office 2011 to ms office 365. i have a
Second opinion] i just upgraded my ms office 2011 to ms office 365. i have a number of powerpoint presentations that work fine in ms powerpoint from office 2011. the powerpoint presentation will not p… read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
75 satisfied customers
Story. Last year in 2016 I bought the 365 MS deal for $. For
Long story. Last year in 2016 I bought the 365 MS deal for $69. For some reason this was a problem and my password, and phone number and email address didn't match up. But after some discussions with … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I've been trying for a week, two weeks if your counting the
I've been trying for a week, two weeks if your counting the 365 office to get a new password ***** I've reset a dozen times. It's really very simple, I want my Home and Student back and do not want 36… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,240 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x