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Asus laptop X200M- software? model x200m notebook pc, win…

Customer Question
Asus laptop X200M- software? ...

Asus laptop X200M- software?

Technician's Assistant: Just to clarify, what's the exact model of your Asus? And what operating system are you running?

Model x200m notebook pc, win 10. as win8 printed to hp photosmt printer. no problem wireless. got a new HP Envy prntr. then purchaced win10 upgrade. installed win10. notebok still prints to photosmt but will not prnt to new Envy, even though it can see it but reports offline. printer is online

Technician's Assistant: Have you installed any updates recently?

Answered in last commment

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/7/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

What's the model number of your new HP Envy printer?

Please reply at the box below. Thank you,

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Customer reply replied 11 months ago
Envy 5642
Customer reply replied 11 months ago
printer is online, iPad and iPhone print to it.
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

OK; please open up the following download link for your printer now:

http://ftp.hp.com/pub/softlib/software13/printers/en5640/EN5640_Full_WebPack_40.11.1135.exe

Save and open/run the "EN5640_Full_WebPack_40.11.1135.exe" file when prompted by your browser, and follow the on-screen prompts to install the HP Envy printer one more time now.

Does this resolve your issue with printing?

Do keep me posted; thank you.

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Customer reply replied 11 months ago
im old man printer is 50' away. tried print , comp says connecting, after a min says connected. then i print, sit and wait 20 sec. goto printer stand at printer for 45 sec THEN it prints.
Customer reply replied 11 months ago
could this have something to do with default printer setting?
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

I see; could you let me know if you installed the driver I provided for the printer in my above reply earlier?

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Customer reply replied 11 months ago
i followed your instructions
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

OK; I'll have to go off for the day now, so let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up. Thank you,

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Customer reply replied 11 months ago
Thanks
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