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On one of our gmail accounts, the inbox messages only appear…

Customer Question
On one of...

On one of our gmail accounts, the inbox messages only appear back through a couple of weeks. How can we change that?

Technician's Assistant: How long have you had this issue with your Gmail account?

We opened the account about 6 months ago (I think) and the problem has been there all along.

Technician's Assistant: Have you installed any updates recently?

No.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I located one older email we were looking for by searching in "all mail"--but the message is not displayed when looking under any label (inbox, important, trash, etc.)

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
9/7/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,702
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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