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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I've been scammed and not only paid 150 bucks to get rid of

Customer Question

I've been scammed and not only paid 150 bucks to get rid of a pop-up that I couldn't get rid of by myself, but gave the scammers access to my computer. How do I now protect my data?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: dell inspiron, windows 10
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: only that I'm very concerned
Submitted: 1 month ago.
Category: Computer
Expert:  Mr.Med replied 1 month ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

I'm sorry about the issue, you will need to call your card carrier, report the unauthorized charges, then cancel your card and order a new one.

Would you like me to set up a remote session, which will allow me to connect directly to your screen and secure your computer and data ?

Customer: replied 1 month ago.
yep
Customer: replied 1 month ago.
you guys are no better than the other scammers!!!
Expert:  Mr.Med replied 1 month ago.

Please feel free to ignore the offers for Additional Services. They are automatically sent by the website.

Please Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=29e633c8-402d-467f-b541-1db47dc9f73a

and click "I agree" button to Join the remote session, then a remote file will be downloaded.

Open and run the remote file from your downloads (press CTRL + J to open up the Downloads window).

Expert:  Mr.Med replied 1 month ago.

if you're having trouble with the remote file or the link i sent you, you can click on the link below and download TeamViewer, install it then send me you ID and password.

https://www.teamviewer.com/en/

If you're not satisifed for any reasons please click here to request a refund : ww2.justanswer.com/help/how-can-i-request-refund-0

Regards,