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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm new to windows 10, so bare with me. trying to set up

Customer Question

I'm new to windows 10, so bare with me. trying to set up Microsoft acct, says it cant locate it, so I need help
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Dell Inspiron 24 3000, windows 10
JA: Have you installed any updates recently?
Customer: what do you mean, the computer had done that
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: yes, I was dumb when setting up windows 10 and used a email acct I do not want to use, I only want an outlook, or windows live email acct on this computer for personal reasons. so now I created a new email, dumb huh. also I had an old sykpe acct but can not log into it,and was going to create a new one, but then I thought that was stupid
Submitted: 1 month ago.
Category: Computer
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

Are you able to access the computer to change your email on your pc?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
No
Customer: replied 1 month ago.
Just tell me what to do
Customer: replied 1 month ago.
I didn't realize this was a paid service
Customer: replied 1 month ago.
I'm on a server income
Expert:  Isaac Franklin replied 1 month ago.

did you wish to continue or stop?

Customer: replied 1 month ago.
Will my money be refunded
Expert:  Isaac Franklin replied 1 month ago.

ww2.justanswer.com/help/how-can-i-request-refund-0

Customer: replied 1 month ago.
please just drop my request and refund my money. I'm going to go take a class so I wont need anyone else to help me. esp since it costs money I don't have.
Expert:  Josh replied 1 month ago.

I apologize for the long wait.

Do you still need help with your issue?