For Online Computer Support, Ask a Computer Technician
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Are you locked out of your windows 10 pc or out of another email, program, app etc?
I understand. The reason i asked is that windows 10 pcs are connected to your microsoft account.
You could be locked out of your email and/or your pc.
Ok, perfect. So you are locked out of your computer. Do you know the email attached to your pc?
To get this to reset if that is the case, you go here and change your password. Then you will make sure
that your pc is connected to the internet. (look on bottom left when you start up the pc, it will show you
That is true and not true. Microsoft email accounts cannot be reset with a disk.
But, local accounts can.
did you want to make a disc?
Before you consider that, please follow this link for me. Try and reset from there.
Reboot your pc and try the password.
And also look at this guide please:
The reset will depend on how you set it up.
Reply to me when done.
Did you send a remote request? The status is showing agreed?
Is your windows password ***** an email? That email on there is reset by going online
and changing it. Or is it a local account?
What do you see when you try to log into that account. if it is a local account, it will be able
to be reset by a usb/disc.
Does it say reset thru microsoft when you fail the login? Or do you just see a name?
That is what i was asking. So, you have a local account, not a microsoft acct attached to that windows 10?
I have to stop here for the day. It is almost 7pm EST.
I will be back tomorrow day and all weekend if you would like to resume. Please advise.
Perfect. Just reply tomorrow when you are ready and it will send a fresh alert to me that you are available to continue.
Do not reply until then so it sends a new alert in the a.m.
Until then, enjoy your evening!
We will catch up tomorrow. Im terribly late leaving. Was only waiting on your reply.
You cannot download what is on that pc until we get you in. Even if we were to take out the hard drive
and put it in another, it would still ask you to log in.
Ok, i have some school things i need to resolve at some point today when they contact me, but will be on the rest of the night after.
Again, they are half correct. If windows 10 did not make the option to give a reset disk and use it. Microsoft would not
have made it. I am sending it to you now. Keep in mind, if this is tied to a microsoft account with an email and not a local
account, then no, it wont work. But after everything, you insist it is not tied to email. It will work if that is the case. I am sending
you both forms of the iso and purchase disk now.
You can use this for the iso files from another pc to a usb or disc for the windows 10computer that needs repaired: (it also shows you how to use it in the other links)https://www.microsoft.com/en-us/software-download/windows10
If your PC won’t start, you can use a recovery drive to restore from a system restore point or reset your PC. For info on how to create a recovery drive on a working PC, see Create a recovery drive.
If you're using a recovery drive created on Windows 10:
If you chose not to back up system files when you created your recovery drive, Reset this PC and Recover from a drive won't be available.
Or you can purchase one at places such as here:https://www.ebay.com/i/291784119202?chn=ps&dispItem=1If you use a store such as bestbuy, make sure you tell them you need a windows 10 recoverydisk or usb, if your pc is a 32 or 64 bit, windows 10, etc.Make sure you look on your pc for the product key as well just in case.
Also, there are online 'crack' type of links / programs you can try. I am not proficient in these as i have saw many
fail and only some successful. This is an example.
You can restore it, but will lose all info on it.
Start your PC and select the Power icon in the bottom right-hand corner of the lock screen.
While holding down the Shift key, select Restart.
On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.
Your PC will restart and will reset itself.
This will also explain what you are facing for your partners question:
Please rate this solution with the 5 star rating to close out as it is the only way i am listed as successful and credited by the companies ledgerof solutions finished. If you need further assistance, just leave a reply and we will continue as opposed to closing out the question and emailupdates between us.Thank you,~Franklin
Not with the recovery disk. Make sure you get your product key off that pc if possible. If you wipe your pc, you will lose everything.
Read each option carefully before making a decision. The articles will explain everything for you.
I do not understand?
You need another pc. You download it to a usb or a cd. You must read the directions carefully.
I'm sorry. I do understand though. Most people on a daily basis couldnt stick it out as long as you have.
I gave you all the options that you have to reset that pc without losing info, so i will give you my opinion.
Dont create the disk. Go to amazon or even a local store and buy WINDOWS 10 32/64 UNIVERSAL BIT RECOVERY USB/DISK.
It is premade. that iso file can get corrupted easily and it is no small task to download it. If it doesnt work, you will have to
start over. Its time consuming. I dont recommend it for that reason.
After that, the links i sent will help you log back in step by step with that usb/disk.