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Hi, my name is ***** ***** I'll be assisting you today.
Are you trying to set up your email account with the Windows 10 Mail app (with the white envelope icon)?
Please reply at the box below. Thank you,
OK, let's get started with the remote session now. Please open up the following link on your computer:
https://www.fastsupport.com/540713363Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.
Please follow the steps in my above reply to download and open the remote file on your computer, and we will be connected. Here's the remote link again:
We are still not connected; are you having any issues with opening the above remote link on your computer now?