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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have had to reset my computer to factory settings and I

Customer Question

I have had to reset my computer to factory settings and I have therefore lost all loaded programs. How can I restore my Mcafee security
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Lenovo Windows 10
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: My problem started when I re-installed AVG and it warned me there may be some conflict with Mcafee. The machine locked up and would not reboot. At the moment I don't have AVG or Mcafee
Submitted: 1 month ago.
Category: Computer
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris