Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

When i click in the microsoft edge icon, i get a page

Customer Question
When i click in...

When i click in the microsoft edge icon, i get a page stating that the computer is affected by sime virus and asks me to call 1-***-***-****. when i try to close the page, it doesn't and goes on saying something. what should i do? thanks.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

It is hp desktop vista 23 modeel.

Technician's Assistant: Have you installed any updates recently?

No.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I had no problem until today.

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
9/7/2017
Tech Support Specialist: Shefin, Computer Support Specialist replied 11 months ago
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,795
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Cybercriminals don't just send fraudulent email messages. They might call you on the telephone and claim to be from Microsoft. They might also setup websites with persistent pop-ups displaying fake warning messages and a phone number to call and get the “issue” fixed. They might offer to help solve your computer problems or sell you a software license. Once they have access to your computer, they can do the following:

  • Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.

  • Convince you to visit legitimate websites (like www.ammyy.com) to download software that will allow them to take control of your computer remotely and adjust settings to leave your computer vulnerable.

  • Request credit card information so they can bill you for phony services.

  • Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.

Cybercriminals often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you're using.

Once they've gained your trust, they might ask for your user name and password ***** ask you to go to a legitimate website (such as www.ammyy.com) to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information are vulnerable.

Do not trust unsolicited calls. Do not provide any personal information.

Read more from the link below.

https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

How to report it:

https://www.microsoft.com/en-us/reportascam/

If you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,795
6,795 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am getting an annoying notice on my browser saying I have
I am getting an annoying notice on my browser saying I have a virus and call the number now. I have run my AVG antivirus deep scan and it shows nothing. Still can't get into Microsoft Edge because tha… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
This page opened on my computer with an alert sound. Stated
This page opened on my computer with an alert sound. Stated my computer was affected with a virus or spam ware. If I erased the screen my computer would immediately be shut down so it would not effect… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I keep getting this message that I have this virus and I
I keep getting this message that I have this virus and I have virus protection and when I check my security system it says all is ok. This web site that's send this message says they are Microsoft sup… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I just opened my computer to find a warning "Microsoft Edge
I just opened my computer to find a warning "Microsoft Edge Critical error" It said not to contact a Microsoft Center but to call 1-***-***-**** to fix the problem that my data had a Trojan virus and … read more
Cody
Cody
Computer Science
2,442 satisfied customers
A window is popping up on my computer warning of a virus
A window is popping up on my computer warning of a virus that will shut my computer down if I close the window. It has Microsoft edge heading on the window. Has Microsoft sent this message? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have Windows 10 on my HP all in one computer, search
My name is***** have Windows 10 on my HP all in one computer, search engine Microsoft edge and google chrome, Im on google chrome, On microsoft edge they have a message on there saying that it is crit… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I am getting a malware virue saying they are from you for me
I am getting a malware virue saying they are from you for me to call … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Not sure I got a loud and obnoxious warning that I was
not sure I got a loud and obnoxious warning that I was infected with a virus … read more
computech44
computech44
Owner
Diploma
51 satisfied customers
My husband's laptop got an error message supposedly from
my husband's laptop got an error message supposedly from Microsoft Edge and we called the phone number and this Indian sounding technician wanted to charge us $170 fixation fee and $120 for only Year security- … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I just got off the phone with someone in cuba who works for
i just got off the phone with someone in cuba who works for fixit which is a screen that kept popping up on my screen. she helped me get that deleted but she said i should contact microsoft about othe… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Getting an screen that says windows defnder alert and zeus
getting an screen that says windows defnder alert and zeus virus detected … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
One of my other computers is giving me a verbal and written
one of my other computers is giving me a verbal and written message saying that Microsoft has been notified by my computer that it is infected with a virus and spywear and I must call 1-***-***-**** i… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
On my new Lenovo computer I have a virus being reported,
on my new Lenovo computer I have a virus being reported, suggesting I Call Microsoft @ 1(###) ###-####on what looks like a Microsoft statement,,,,,can not get rid of the warning did not call the numbe… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
MS Word & MS Excel 2003, which had been on my system, are not
MS Word & MS Excel 2003, which had been on my system, are not able to be opened. I get an error message that states "application not found" when I attempt to open either from my desktop and from the s… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
I have an HP Compaq Presario PC SR5030NX s/n MXF7100BXG on
I have an HP Compaq Presario PC SR5030NX s/n MXF7100BXG on which HP had to change the motherboard several years ago. At that time I was sent a set of recovery discs. Today I needed to use them - messa… read more
Kevin
Kevin
Self Employed Network Consultant
High School or GED
1,943 satisfied customers
my son called in a panic. His new Compaq Presario CQ60-204NR
my son called in a panic. His new Compaq Presario CQ60-204NR notebook boots up and he logs on but then the screen goes black (showing only a white cursor) What can he do to get it working?… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I have an hp color laser jet printer (m/n 2605dn). Ive had
I have an hp color laser jet printer (m/n: 2605dn). I've had it for about 3 years or so. The ink cartridges were replaced 5/23/09. I'm in the middle of a printing project and I am getting blue cyan bl… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I just bought this monitor today, partly because I have a 37
I just bought this monitor today, partly because I have a 37" LG flatscreen TV which I love...and an LG microwave too! I got it hooked up ok, now everything on the screen is SO BIG that it is really h… read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x