Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I can't receive any email from to reset my apple password. I…

Customer Question
I can't receive any...

I can't receive any email from***@******.*** to reset my apple password. I checked blocked senders w/the apple tech and we added the***@******.*** to be a sender but it still doesn't work. She suggested I contact Microsoft to help.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Dell inspiron 3847, windows 10 64 bit

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
9/7/2017
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

When you created your account, did you specify recovery questions to use instead?

Please let me know

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My email account isn't connected to my Apple wireless router
My email account isn't connected to my Apple wireless router and/or Spectrum modem. Since you can't contact me using email, I need a tech support person to call me at(###) ###-####so I can give you ad… read more
John Castle
John Castle
BSC in Computing Network Management and Design
193 satisfied customers
I'm trying to get into a laptop for a child and she has
I'm trying to get into a laptop for a child and she has forgotten her password. Does Dell have a master pass to get me in and I can change her pass to something she would remember? … read more
Mr.Med
Mr.Med
1,220 satisfied customers
I work fot tsa, which is a dhs agency of the us government.
I work fot tsa, which is a dhs agency of the us government. I bought ms office through the homeuse program yesterday. i'm trying to install it on my new home computer … read more
Richard
Richard
Computer Specialist
47,537 satisfied customers
I have a Dell Inspiron 3847 computer. Just recently, the
I have a Dell Inspiron 3847 computer. Just recently, the computer does not recognize the internal Cd/DVD drive. What causes this and how do I correct the problem? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have received a message that someone might be using or
I have received a message that someone might be using or trying to use my Microsoft account and wanted password ***** to check. It may have something to do with EBox?? Can you confirm that Microsoft i… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
Windows 10 will not allow me to login tells me I have the
windows 10 will not allow me to login tells me I have the incorrect password. I have always used this password. This is not a new install. … read more
Moses C
Moses C
Bsc
802 satisfied customers
In my yahoo webmail, I often receive unwanted emails sent by
In my yahoo webmail, I often receive unwanted emails sent by email address starting '[email protected]'. Although I have filter the mails by putting 'begins with' 'mailers' and send it to 'spam' folder, it… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
DELL INSPIRON 530 Been with AOL for more than 10+ years.
DELL INSPIRON 530 Been with AOL for more than 10+ years. Need a tech to tell me how to get my emails to produce who sent same. Can get emails, but new emails do not show sender. Help:[email protected]… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
This past week my email account was breached and different
This past week my email account was breached and different links were sent out to many in my contact list. I notified Yahoo security by email and changed my password. I am able to receive and send ema… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I have windows 7. I use windows live for my e-mail. I have
I have windows 7. I use windows live for my e-mail. I have a friend who uses Yahoo. She can receive my e-mails, but I cannot receive hers. Help!… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
Im using Microsoft Outlook 2007. Why will pictures not display
I'm using Microsoft Outlook 2007. Why will pictures not display for some contacts? If I open a contact to which I've added a picture, it displays OK, but when I go to the normal Contacts view, some co… read more
Enrico
Enrico
Ing.ir
Bachelor's Degree
67 satisfied customers
SMartScreen filter keeps dumping valid e-mail from paypal into
SMartScreen filter keeps dumping valid e-mail from paypal into the junk folder. I use Internet Explorer 8. I have Disabled SmartScreen Filter and added https://www.paypal.com to my list of Trusted Sit… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I typed a message to you about 20 minutes ago and have been
I typed a message to you about 20 minutes ago and have been working with you for 2 days now on this problem. Please pull account [email protected] Our account was hacked into - all contacts taken and… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I am unable to recieve e-mail from my sister. This has happened
I am unable to recieve e-mail from my sister. This has happened just this last week .Before that I e-mailed her everyday. I can send e-mail to her, and she can recieve it. She can send email to everyo… read more
Quick Computer Fix
Quick Computer Fix
Bachelor's Degree
123 satisfied customers
I am not an AOL customer...Im AT&T. I cannot receive emails
I am not an AOL customer...I'm AT&T. I cannot receive emails from AOL sender when there is a group sent to addresses. I can receive when AOL sends only to me. This is true for two AOL senders.… read more
Adam Wright
Adam Wright
High School or GED
239 satisfied customers
My wife and I both have hotmail accounts. My address is correct
My wife and I both have hotmail accounts. My address is correct in her contacts. I send her an email, she replys, it shows sent but I don't receive it.… read more
Ankur Patel
Ankur Patel
Associate Degree
33 satisfied customers
I can not receive an email from someone who has been e-mailing
I can not receive an email from someone who has been e-mailing me for a couple of years. We have a hotmail account. this is a place of business. We received e-mails from this business from other peopl… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I have one person that I cannot recieve her emails. Can you
I have one person that I cannot recieve her emails. Can you help me? The email that will not come though is [email protected] UNO.EDU… read more
Spicetech
Spicetech
Master\u0027s Degree
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x