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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I've lost my TV schedule in my bookmarks and can't get into

Customer Question

I've lost my TV schedule in my bookmarks and can't get into my account. My email address has changed and I don't remember my password. I DO HAVE AN ACCOUNT WITH YOU. It includes my phone, TV, @ computer.
JA: Have you contacted anyone about your account?
Customer: no this happened last night
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: it's a 2009 Mac I'm planning to get a new one around Christmas
Submitted: 1 month ago.
Category: Computer
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 1 month ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 month ago.
My PayPal account was just charged $47.00 for your service. I was told that I would be charged a $5.00 returnable deposit to have Xfinity fix the problem.
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris