Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have a problem with my laptop. Dell windown 10 J34N562…

Customer Question
Hi good morning i...

Hi good morning i have a problem with my laptop

Technician's Assistant: Just to clarify, what's the make and model of your laptop, and what operating system are you running?

Dell windown 10 J34N562***********

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My screen mouse poniter blinks and unable to move

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/7/2017
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Can you please disconnect the power cable then hold the power button for 60 seconds then release.

Once done, connect the power cable, power it on and tell me how it then functions please.

Ask Your Own Computer Question
Customer reply replied 11 months ago
i still have the same issue.
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

What is the model of your computer? A Laptop or a desktop?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My mouse is not working properly, keeps blinking and slow,
Hi there, my mouse is not working properly, keeps blinking and slow, … read more
Moses C
Moses C
Bsc
812 satisfied customers
I bought a laptop yesterday at Best Buy, brought it home and
good morning! I bought a laptop yesterday at Best Buy, brought it home and plugged it in. I didn't touch it again until about 4 hours later. I got on, did the things it told me to do, and a Windows do… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
On a Dell laptop (Inspiron), the cursor is stuck and will
On a Dell laptop (Inspiron), the cursor is stuck and will not move. … read more
Cody
Cody
Computer Science
2,432 satisfied customers
I installed windows 10 on my Dell computer znd now my dell
I installed windows 10 on my Dell computer znd now my dell monitor is displaying on the right 16 inches of tht monitor. I am unable to move the mouse arrow into the black 3 inch strip that runs top to… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have a 8-channel surveillance DVR by Bunker Hill item 61229
I have a 8-channel surveillance DVR by Bunker Hill item 61229 my problem is that while using the mouse to navigate the arrow from the mouse detached and is stuck in one of viewing my camera not able t… read more
Richard
Richard
Computer Specialist
47,537 satisfied customers
returned DELL DIMENSION 3000 to factory settings...now I
returned DELL DIMENSION 3000 to factory settings...now I can't go on internet with cable modem...it was going online without any problem… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I have dual monitors conntected to my Dell PC running Windows
I have dual monitors conntected to my Dell PC running Windows 7. After starting up my computer this morning, I am unable to move my mouse, or files, or windows between monitors. I've checked the setti… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have two logitech mice for use with dell inspiron laptop.
I have two logitech mice for use with dell inspiron laptop. my office mouse has been used the most. my home mouse works fine but the office mouse will not move the cursor. Batteries are fresh. office … read more
alappatrojus
alappatrojus
High School or GED
i have a Dell Dimention 4500 that when you turn the computer
i have a Dell Dimention 4500 that when you turn the computer on the screen blinks on and off about every second that you move the mouse. I have tried restarting it, unhooked and rehooked all the conec… read more
Networking101
Networking101
Network/Security Administrator
Bachelor's Degree
422 satisfied customers
the power light on the tower is blinking amber. on the monitor
the power light on the tower is blinking amber. on the monitor screen, there is a message that says: digital & analog is in power save mode. pressing the keys or moving the mouse does nothing. pc is a… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
My optical mouse freezes. I tried an old optical mouse and
My optical mouse freezes. I tried an old optical mouse and it behaves just the same. The mouse will be working and then suddenly stops. When I pick it up --no light. Or it will not move under my hand.… read more
DRobertson
DRobertson
Owner/Technician
Associate Degree
726 satisfied customers
i have a HP pavillion dv6 laptop. I am not using it right
i have a HP pavillion dv6 laptop. I am not using it right now as I am unable to view anything at all on the screen. The computer turns on and sounds like it running but after many hours of doing nothi… read more
Christopher James
Christopher James
Bachelor's Degree
98 satisfied customers
Dell model 520. Put in Sleep at night. In the AM, move mouse
Dell model 520. Put in Sleep at night. In the AM, move mouse to remove from sleep. Fans come on as it tries to boot. Fans stay on high till I pull plug. Screen remans blank. Moving Dell dianostic Logo… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
hi there, i just got a problem with my Logitech V470 bluetooth
hi there, i just got a problem with my Logitech V470 bluetooth mouse. it was working properly just yesterday. This morning it just wasnt working. It appears to be in healthy connection under controls … read more
tekbabe
tekbabe
Technical Support Coordinator
Associate Degree
310 satisfied customers
Good morning I have had your wireless, optical mouse #852181-0000
Good morning I have had your wireless, optical mouse #852181-0000 that has always worked perfectly up until 2 days ago. Now, when I move the mouse to any place on my laptop screen, and then stop, the … read more
JeffreyLDyer
JeffreyLDyer
Bachelor\u0027s Degree
243 satisfied customers
My cursor has started wandering aimlessly around the screen
My cursor has started wandering aimlessly around the screen and the error sometimes turns into a hand and still wanders, returning to an error later. I thought the mouse was worn out and replaced it. … read more
John P
John P
Bachelor's Degree
422 satisfied customers
my dell will not get out of power save mode - i have tried
my dell will not get out of power save mode - i have tried everything and nothing is working… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
Good morning from Denver. I have a docking station for my
Good morning from Denver. I have a docking station for my lap top and this morning when I docked it the screen on my desk top failed to activate. The rest of the system seems to be working (keyboard, … read more
Dave K
Dave K
Charter Captain & I.S. Director
Master's Degree
1,023 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x