How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have a problem with my laptop, Dell windown 10 J34N562

Customer Question

hi good morning i have a problem with my laptop
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Dell windown 10 J34N562***********JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: my screen mouse poniter blinks and unable to move
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you please disconnect the power cable then hold the power button for 60 seconds then release.

Once done, connect the power cable, power it on and tell me how it then functions please.

Customer: replied 1 month ago.
i still have the same issue.
Expert:  Richard replied 1 month ago.

What is the model of your computer? A Laptop or a desktop?