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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 38519
Experience:  Over 20 years of consulting to the IT industry
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I'm trying to get into my google acct. Edges7 can't log into

Customer Question

I'm trying to get into my google acct . Edges7 can't log into it try ed everything.
JA: Have you contacted anyone about your account?
Customer: No just happened last night having to go to work, I need my phone
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

What is the error message you get when you fail to log into your account?

Please let me know

Customer: replied 1 month ago.
Trying to log back into my Google account it says my password ***** ***** which I know it's right and I can't get into my phone cuz it was turned off
Expert:  Richard replied 1 month ago.

When were you last able to sign in?

Customer: replied 1 month ago.
I paid it went through not card
Customer: replied 1 month ago.
On my card
Expert:  Richard replied 1 month ago.

When were you last able to sign in?

Customer: replied 1 month ago.
I paid why are u helping me? I will report
Expert:  Richard replied 1 month ago.

Sure, I keep repeating the same question many ties, but you keep ignoring, why?

Customer: replied 1 month ago.
Incorrect pass word, sorry
Expert:  Richard replied 1 month ago.

Thanks

Can you please use my link below to reset your password

https://accounts.google.com/signin/recovery

Let me know please when you have

Customer: replied 1 month ago.
It won't let me sign in under my wifesemail. I can't get to my email account
Customer: replied 1 month ago.
Can I give you the email and u do it?
Expert:  Richard replied 1 month ago.

You do not sign in, you use the link I gave you to reset it, you need to do this

Customer: replied 1 month ago.
Itryed itwont let me
Expert:  Richard replied 1 month ago.

please be more detailed.... what exactly happened, how did it not let you

Customer: replied 1 month ago.
It says it sent an email I can't get in my e mail acct
Customer: replied 1 month ago.
I'm not computer smart old school
Expert:  Richard replied 1 month ago.

So you can also not get access to your recovery email address for the account either?

Customer: replied 1 month ago.
No can you please do it for me I give u permission. The sprint acct is under my wife she is ri ight here. It's a sprint acct, been with the for 24 yrs
Expert:  Richard replied 1 month ago.

No I cannot do it for you... if I could there would be no point to the security....

So you have an account you cannot access and also the email address you ussed as the recovery account you cannot access either.

Is this correct?

Customer: replied 1 month ago.
Ok***@******.***
Expert:  Richard replied 1 month ago.

I do not understand your response... please look at my last message and reply to it

Customer: replied 1 month ago.
Correct
Customer: replied 1 month ago.
It won't let me past my password ***** your account that u gave me to use
Customer: replied 1 month ago.
Ok can u remotely do it for me please
Expert:  Richard replied 1 month ago.

Ok, then your only option is you will need to take the phone into the store, as you cannot reset your password.

They will need to send the phone to the facotry to have it re0imaged as a new phone for you.

It is the only option in this situation now

Customer: replied 1 month ago.
Please try to rem remotely connect to it I have to go to work don't have time and need my phone
Customer: replied 1 month ago.
Please help me
Expert:  Richard replied 1 month ago.

I cannot, this I explained in my last message..

I will repeat

your only option is you will need to take the phone into the store, as you cannot reset your password.

They will need to send the phone to the facotry to have it re0imaged as a new phone for you.

It is the only option in this situation now

Expert:  Richard replied 1 month ago.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you