Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I purchased Office 365 yesterday from Microsoft and I do not…

Customer Question
I need help. I...

I need help. I purchased Office 365 yesterday from Microsoft and I do not have it Also we are missing Best Cast which my wife uses for her law firm.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

I am not the administer so we will have to work around that one

Technician's Assistant: Have you installed any updates recently?

Yes, yesterday Microsoft tried to load Office 365 which I already paid my 99 dollars for.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes I need this fixed ASAP my wife has court at 9 am and she needs Best Case loaded now and Office 365

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
9/7/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 999
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.
What exactly are you having trouble with Office and what is Bestcast

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I cant create a MS live ID for my employee. Dell laptop with
I dont know as I am creating a live ID for a new employee who will be using another computer … read more
Ralf
Ralf
IT Manager
Engineering
1 satisfied customers
We have a Microsoft 365 account. I send a link to two people
Hi, we have a Microsoft 365 account. I send a link to two people who have accepted the link to share. One person cannot access Microsoft Office. It keep saying "subscription expired", but only for her… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
759 satisfied customers
My wife runs Office/Outlook 365. IN the last few months all
My wife runs Office/Outlook 365. IN the last few months all her Contacts disappeared. She started a new set (3 contacts) but wants to have all her old ones back. Where can I find scanpst.exe to repair… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
Trying to share my office 365 home with my wife by e-mail
trying to share my office 365 home with my wife by e-mail and getting an already sent to this e-mail message -- this is a new computer so what do I do … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I am currently signed up for and using Office 365 but I
i am currently signed up for and using Office 365 but I can't get to my account. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
This is my wife's computer and she can not use word. I
This is my wife's computer and she can not use word. I installed office 2006 and it has worked on my computer (MAC for both) until now. She is getting a message to install microsoft 365 and call a num… read more
Joshua Gransbury
Joshua Gransbury
A.A.S
23 satisfied customers
My wife wants to attach her computer to mine for the use of
My wife wants to attach her computer to mine for the use of Microsoft programs on her machine. We are networked. I subscribe to Microsoft 365. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Remote to my desktop and fix best case and office 365 I paid
please remote to my desktop and fix best case and office 365 I paid 99 dollars yesterday but no icons … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I need help with outlook. Just discovered I lost all my
I was using 365 on my daughters account which she had 5 accounts that she could share. she called me the other day and asked if I'm still using her shared 365 and I said no that I'm using office 2016 now. now I have no contacts… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
I deleted my wife's microsoft account and she has lost all
i deleted my wife's microsoft account and she has lost all her contacts in outlook … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My wife is a immigrant and she took off and stole 10,000 i
my wife is a immigrant and she took off and stole 10,000 i want to get into her email so i can get her mail for court reasons and get her deported … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Last night, I was trying to download the BCC from ***** *****'s
Last night, I was trying to download the BCC from ***** *****'s e-mail to me. ***** ***** works for Microsoft and her e-mail is***@******.***. I believe believe ***** ***** is using this blockage to a… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I send email from Outlook via Office 365 hosted exchange to
I send email from Outlook via Office 365 hosted exchange to my wife who uses Live Mail. If there are embedded pictures they do not display. Instead she gets placeholders like "[[email protected]]". Th… read more
John-Engineer
John-Engineer
Software engg.
Bachelor\u0027s Degree
9 satisfied customers
I had a security breach on my gmail account in the spring and
I had a security breach on my gmail account in the spring and had to change the password. My current problem is that I am looking for an email sent from my gmail account and copied to my spouse's hotm… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
What steps do I need to take to find out who created an email
What steps do I need to take to find out who created an email account that has sent me inappropiate emails about my wife? I need to find out if these emails are true and can I get access to this accou… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a new iMac running Office 2008. It generates documents
I have a new iMac running Office 2008. It generates documents with the suffix .docg. My wife has a PC using Windows XP. She cannot open the word documents that I send her. How do we get around this?… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
how do i find out if an e-mail account sent me something
someone has sent me an e-mail that i deleted but it is importnt that I find out if the person i suspect actually did it. I have the e-mail address I think it came from and the one it went do… read more
BarbLawson
BarbLawson
Assistant Operations Manager IT Dept
Bachelor's Degree
10 satisfied customers
How do I monitor my ex-wifes e mail without breaking
How do I monitor my ex-wifes e mail without breaking into her house and installing some kind of software into her computer?… read more
Gary
Gary
Bachelor Degree
72 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x