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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I recently had to replace my hard drive which had Windows 10

Customer Question

I recently had to replace my hard drive which had Windows 10 updating from Windows 7 Pro now I only have Windows 7 so how can I get 10 back
JA: What kind of computer do you have?
Customer: It's one I had built it an asus motherboard with intel i7 1TB hard drive 8 gig Ram
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No just that the old Hard drive would boot but wouldn't clone completely only the files so Windows had to be installed desperately which my be the problem
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Is Windows Update currently working fine?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Customer: replied 1 month ago.
Updates are working
Expert:  Viet - Computer Tech replied 1 month ago.

Thank you. Did you have Windows 10 Home version or Pro version previously?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we can schedule a time. Thank you,

Customer: replied 1 month ago.
I never agreed to pay you $66.00 au just $5.00 au so please cancel any account you think I may have agreed to and return my money
Expert:  Viet - Computer Tech replied 1 month ago.
I'm sorry. Is there any problem? I can fix this issue for you. Please reply at the box below; we guarantee our service. Thank you.