Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Fixmestick will not load on my iMac. Quite a bit. I can't…

Customer Question
Fixmestick will not load...

Fixmestick will not load on my iMac.

Technician's Assistant: How much experience do you have with this particular machine?

Quite a bit.

Technician's Assistant: Have you installed any updates recently?

I can't install the fixmestick at all.

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
9/7/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,009
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.

Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

Power OFF your Mac.

2. Plug your FixMeStick for Mac into a USB port.

3. Locate the ALT/OPTION key on your keyboard.

4. Turn ON your Mac. Immediately after you hear the start-up tone, press down and hold the Alt/Option key.

5. You will see the boot device options on your screen.

6. Use the arrow keys on your keyboard to select EFI Boot, and then press ENTER\RETURN. Alternatively, you can use the mouse to click on EFI Boot.

If you don't see "EFI Boot," unplug your FixMeStick and insert it back into the USB port.
7. Your FixMeStick for Mac will start booting.

It may take some time for your wireless mouse and keyboard devices to "pair" with the computer. If it does not seem to be connecting, try turning both devices off and on again.

8. If you are using a wired connection, the FixMeStick will automatically detect your internet connection. If you are using a wifi connection, the FixMeStick will not automatically detect and connect to your internet network. You need to do that yourself. Click on the icon in the top right corner of you screen to select your wifi network.

9. Once you are connected, FixMeStick will begin the scan.

Ask Your Own Computer Question
Customer reply replied 11 months ago
I tried all of that. It did not work. I am sending the Fixmestick back to The Shopping Channel. What a useless item!
Customer reply replied 11 months ago
No. I can't afford $52.
Customer reply replied 11 months ago
Bye.
Tech Support Specialist: Josh, Support Specialist replied 11 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,254
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi,

Do you still need help?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,254
22,254 Satisfied Customers
Experience: 5 years as Network Admin, 10+ years of IT support

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I want to see if my computer is compromised how do I use
I want to see if my computer is compromised how do I use fixmestick? … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,319 satisfied customers
I have a fixmestick plug in on my computer trying to clean
I have a fixmestick plug in on my computer trying to clean up my computer I need your help me … read more
Fran
Fran
IT Consultant
Associate Degree
204 satisfied customers
I got an email saying I need to update my fixmestick.
I got an email saying I need to update my fixmestick. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Why my FIXME STICK his not Stairing. FMSLF08703. I have it
Why my FIXME STICK his not Stairing JA: Which FixMeStick product do you have? Customer: FMSLF08703 JA: What have you tried so far with your FixMeStick software? Customer: I have it in and type FIXME S… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I just used the Fixmestick stick and now when I turned on my
I just used the Fixmestick stick and now when I turned on my computer on I am asked to enter my password ***** my account and I entered the password ***** used originally used and keeps telling me it … read more
Mike Taylor
Mike Taylor
44 satisfied customers
Need to upgrade my fix me stick it expired in July. The
need to upgrade my fix me stick it expired in July … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I use an iMac and was trying to remove Malware using FIXME
I use an iMac and was trying to remove Malware using FIXME STICK, but when it was finished i received a message "computer is still at risk" what should I do now? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
Getting spyware warning and told to call 800 number. removed
Getting spyware warning and told to call 800 number. removed with Fixmestick but this keeps coming back. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
I just fan fixmestick.. without the wireless internet. go
hello I just fan fixmestick.. without the wireless internet. go the list of fixes needed however when I re started I did not get the run f m sticks. exe … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My IMac is not booting up. It gets half way through, blinks
My IMac is not booting up. It gets half way through, blinks then after a while the screen goes black and occasionally blinks a white whirling circle. … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I have an iMac and I cannot load the latest adobe flash to
I have an iMac and I cannot load the latest adobe flash to watch videos on my computer. I have called Apple and they tried loading it and can't get it to work either."… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I purchased tghe Office 2010 Home & Student version. The licence
I purchased tghe Office 2010 Home & Student version. The licence says I can load on three pc's. My new laptop is a windows 7, the two desktops are XP. Do I have to load the same version on all 3 machi… read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
430 satisfied customers
I have bought an upgrade of Photoshop CS2 to CS5 for my G5
I have bought an upgrade of Photoshop CS2 to CS5 for my G5 dual Power PC. Imagine my chagrin on coming to install the software to be told that I can't do that because the architecture in my G5 is inco… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
My wireless bluetooth mouse quit working. After some looking,
My wireless bluetooth mouse quit working. After some looking, I removed the software and hardware from the control panel. (I' running 32 bit Vista Home Premium). I then went to Dell's site and downloa… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I cant get my hp intel I5 laptop computer to load itunes in
I can't get my hp intel I5 laptop computer to load itunes in 64 bit and the AMDS drivers do not load and when I attach the iphone it tells me needed software is not load uninstall and reload the 64 bi… read more
Computer2010
Computer2010
Software development
Bachelor's Degree
418 satisfied customers
My imac 10.5.5 cursor is stuck, and the cd wont eject, keyb
My imac 10.5.5 cursor is stuck, and the cd won't eject, keyboard works but I can't get rid of the bluetooth mouse search prompt except by force quitting it,then I can't get the force quit window to go… read more
Joseph
Joseph
Bachelor\u0027s Degree
39 satisfied customers
I recently reloaded my operating system and all my files have
I recently reloaded my operating system and all my files have been wiped out, including my printer file. The operating system is Vista Home on 32 bit. I tried loading the disc that came with my 7600 o… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
How do I change my version of Vista from 64-bit (the ...
How do I change my version of Vista from 64-bit (the pre-loaded version) to 32-bit (x86)? I need to load Nortel's Contivity VPN Client and it can't install it on a 64-bit system.… read more
Michael
Michael
Online Computer Repair Professional
Bachelor Degree
280 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x